Thomas Peters

United Parcel Service, UPS

04.1995 - Current

Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
Supervised operations staff and kept employees compliant with company policies and procedures.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Summary