Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thomas Petersen

Provo,Utah

Summary

Dynamic Sales Associate with proven expertise in relationship building and upselling at Odion Menswear. Skilled in promotional support and retail loss prevention, I excel in engaging customers to foster loyalty and drive sales. Committed to delivering exceptional service while effectively managing high-stress situations to enhance the shopping experience.

Overview

3
3
years of professional experience

Work History

Sales Associate

Odion Menswear
02.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Petersen's Clothing
04.2022 - 08.2022
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

No Degree - Applied Physics

Brigham Young University
Provo, UT

High School Diploma -

Borah High School
Boise, ID
05-2019

Skills

  • Promotional support
  • Retail loss prevention
  • Upselling
  • Verbal/written communication
  • Excellent communication skills
  • Product demonstrations
  • Relationship building
  • Sales expertise

Languages

Portuguese

Timeline

Sales Associate

Odion Menswear
02.2023 - Current

Sales Associate

Petersen's Clothing
04.2022 - 08.2022

No Degree - Applied Physics

Brigham Young University

High School Diploma -

Borah High School

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