Thomas Pheap
Phoenix,United States
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints, and increase business.
Overview
4
4
years of professional experience
Work History
Customer Experience Agent
Valon Mortgage
03.2025 - Current
- Mortgage servicing; first point of contact with homeowners. Take payments, explain escrow, as well as assisting to maintain homeowner’s accounts.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Line Cook II
Casino Arizona
09.2022 - 03.2025
- Prep vegetables, meats, as well as cook by order on a line
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Senior Deli Clerk, Team Lead
Sprouts
09.2021 - 09.2022
- Load, unload, scan, pick and pack, as well as assist operations in flow of warehouse.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Associate’s Degree - Business
Riverside City College District
RIVERSIDE03.2017
Skills
- Adaptability
- Detail Oriented
- Efficiency
- Patience
- Communication skills
- Excellent Customer Service
- Time Management
- Willingness to Learn
- Handling Pressure
- Call center experience
- Performance tracking
- Database research
- Call control
- Technical support
- Conflict management
Languages
English
Khmer
Timeline
Customer Experience Agent
Valon Mortgage
03.2025 - Current
Line Cook II
Casino Arizona
09.2022 - 03.2025
Senior Deli Clerk, Team Lead
Sprouts
09.2021 - 09.2022
Associate’s Degree - Business
Riverside City College District