Thomas Phelps
Hobart,IN
Summary
Proactive Dispatch Supervisor with extensive experience in logistics management, employee training, and safety enforcement. Successfully enhanced team performance, improved road safety, and streamlined dispatch operations. Skilled in route planning, schedule management, and fostering teamwork, bringing strong leadership and operational efficiency to new opportunities. Respected professional with the know-how to check and oversee schedules and keep tabs on man hours. Confident Dispatch Supervisor with meticulous recordkeeping and mentoring skills. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
United Parcel Service, UPS
2023.01 - 2024.05
- Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
- Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
- Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
- Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.
- Improved road safety by conducting regular inspections and identifying areas requiring maintenance or repair.
- Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.
- Participated in professional development opportunities, building new skills and staying current with industry advancements.
- Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
On Road Supervisor
United Parcel Service, UPS
2020.02 - 2022.01
- Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
- Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
- Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.
- Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
- Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.
On Road Supervisor
United Parcel Service, UPS
2017.05 - 2020.01
- Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
- Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
- Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
- Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.
- Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.
- Improved road safety by conducting regular inspections and identifying areas requiring maintenance or repair.
Preload Supervisor
United Parcel Service, UPS
2014.08 - 2017.04
- Enhanced team performance by conducting regular training sessions, setting clear expectations, and providing constructive feedback.
- Conducted performance evaluations for staff members, identifying areas for improvement and developing action plans for growth.
- Improved operational efficiency by implementing effective workflow processes and resource allocation strategies.
- Enforced compliance with regulatory requirements such as OSHA standards, minimizing potential fines or penalties related to safety violations or non-compliance incidents.
- Coordinated daily activities with cross-functional teams, ensuring seamless operations and timely deliveries.
- Implemented safety protocols to maintain a secure workplace, reducing workplace accidents significantly.
- Monitored equipment maintenance schedules to ensure minimal downtime due to malfunctions or repairs; coordinated replacements as necessary.
Education
Associate of Science - Business Administration
Indiana University
Bloomington, IN05.2005
Skills
- Transportation Coordination
- Employee Training
- Attendance documentation
- Tracking of man hours
- Mentoring and training
- Route Planning
- Coaching and onboarding
- Positive communication skills
- Logistics Management
- Dispatch Coordination
- Records Maintenance
- Customer Relations
- Dispatching procedures
- Work Order Management
- Schedule Management
Certification
- Master Driver Trainer, UPS - May 2017-May 2024
- Hazardous Materials Responder, UPS - August 2017-May 2024
Timeline
Dispatch Supervisor
United Parcel Service, UPS
2023.01 - 2024.05
On Road Supervisor
United Parcel Service, UPS
2020.02 - 2022.01
On Road Supervisor
United Parcel Service, UPS
2017.05 - 2020.01
Preload Supervisor
United Parcel Service, UPS
2014.08 - 2017.04
Associate of Science - Business Administration
Indiana University
- Master Driver Trainer, UPS - May 2017-May 2024
- Hazardous Materials Responder, UPS - August 2017-May 2024
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