Thomas Pounds
Newark
Summary
Recent graduate with foundational knowledge in education and growth, with hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills.
Overview
8
8
years of professional experience
Work History
CCC Shift Supervisor
Park National Bank
06.2022 - Current
- Developed new employees by determining areas of growth and setting goals for improvement.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
Writing Center Tutor
The Ohio State University
09.2021 - 01.2023
- Increased student confidence in their writing abilities through consistent encouragement and support.
- Strengthened student understanding of grammar concepts.
- Enhanced student writing skills by providing personalized feedback on their essays and assignments.
CCC Call Specialist
Park National Bank
05.2021 - 06.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced average handle time by efficiently navigating multiple systems while assisting callers.
- Contributed to a positive work environment by consistently demonstrating professionalism and teamwork.
Assistant General Manager
Papa Johns
08.2018 - 04.2021
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
Crew Member
Papa Johns
09.2016 - 08.2018
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
Bachelor of Science - Early Childhood Education
The Ohio State University
Newark, OH05-2023
Associate of Arts - Education
The Ohio State University
Newark, OH12-2021
Skills
- Customer-oriented
- Training and mentoring
- Team supervision
Timeline
CCC Shift Supervisor
Park National Bank
06.2022 - Current
Writing Center Tutor
The Ohio State University
09.2021 - 01.2023
CCC Call Specialist
Park National Bank
05.2021 - 06.2022
Assistant General Manager
Papa Johns
08.2018 - 04.2021
Crew Member
Papa Johns
09.2016 - 08.2018
Bachelor of Science - Early Childhood Education
The Ohio State University
Associate of Arts - Education
The Ohio State University
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