Thomas Ratajczak
Sioux Falls,SD
Summary
Proven leader in optimizing workflows and enhancing safety protocols, with a notable tenure at Amazon. Expert in process improvement and skilled in Excel spreadsheets, I excel in driving business growth through strategic planning and team collaboration. Achieved significant advancements in efficiency and customer satisfaction, demonstrating strong analytical and interpersonal abilities.
Overview
11
11
years of professional experience
Work History
Process Assistant
Amazon
01.2023 - Current
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Maintained knowledge of industry techniques, methods, and equipment to create competitive advantage leading to business growth.
- Improved process efficiency by identifying bottlenecks and implementing streamlined solutions.
Relationship Banker
Bank Of America
04.2020 - 08.2022
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased daily sales by 5% by upselling banking products and financial services to customers.
- Continually boosted branch production and revenue by 10% by consistently meeting all monthly and quarterly sales goals.
Collector 3
Premier Bankcard
05.2017 - 11.2019
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Reached out to approximately 200 account holders daily.
- Collecting over 1 million dollars my first year.
General Manager
Dominos Pizza Inc.
10.2013 - 05.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maintained the status of a million dollar store for 2 straight years.
- Received an award for having the fastest delivery time in the company.
Education
Associate of Applied Business - Business Administration And Management
Southern New Hampshire University
Hooksett, NH07.2025
Skills
- Safety Management
- Workflow Management
- Assignment Delegation
- Management Support
- Performance monitoring
- Process flows
- Process Improvement
- Process Analysis
Timeline
Process Assistant
Amazon
01.2023 - Current
Relationship Banker
Bank Of America
04.2020 - 08.2022
Collector 3
Premier Bankcard
05.2017 - 11.2019
General Manager
Dominos Pizza Inc.
10.2013 - 05.2017
Associate of Applied Business - Business Administration And Management
Southern New Hampshire University