Thomas Reis
Vancouver,BC
Summary
As a Field Service Engineer at Agilent Technologies, I provide technical support, diagnose complex issues, and ensure seamless operation for clients' critical systems. With a focus on customer satisfaction and continuous improvement, I am dedicated to delivering exceptional service that drives success for both our clients and our team.
Overview
3
3
years of professional experience
Work History
Field Service Representative
Agilent Technologies Inc.
Vancouver, BC
03.2024 - Current
- Delivered customer-focused service encompassing installation, maintenance, repairs, qualification, and calibration of Agilent's Atomic and Molecular Spectroscopy products assisted by Automated Compliance Engine (ACE) software.
- Provided comprehensive service reports for each assignment, documenting test results and any deviations from specifications, and maintained accurate records of all service activities within the CRM system.
- Conducted customer training sessions on proper equipment operation following repairs, ensuring a seamless transition to full functionality.
- Served as a valuable resource for resolving issues and addressing inquiries related to the software associated with these instruments.
Analytical Instrumentation Specialist
Bureau Veritas Group
Toronto, Ontario
05.2023 - 03.2024
- Managed and maintained various analytical instruments and equipment, ensuring their optimal performance.
- Performed preventive maintenance (PM) and testing on instrumentation equipment to guarantee proper functionality.
- Established and upheld a comprehensive 'critical parts' inventory to ensure the availability of spare components when required.
- Identified root causes of instrumentation system failures and recommended appropriate corrective actions.
- Compliant with ISO documentation of all work activities related to instrument installation, calibration, repair, or replacement.
- Provided training and guidance to new employees in accordance with company standards and procedures.
Field Service Engineer
Agilent Technologies Inc.
Brazil
03.2022 - 03.2023
- Offered customer-centered support including the installation, maintenance, repair, qualification, and calibration of Agilent’s Atomic and Molecular Spectroscopy products, utilizing Automated Compliance Engine (ACE) software.
- Generated detailed service reports for each task, documenting test outcomes, any deviations from standards, and kept precise records of all service activities in the CRM system.
- Led customer training sessions on the proper use of equipment after repairs to ensure a smooth return to full functionality.
- Traveled extensively within a wide geographic area as needed for service calls, reliably meeting scheduled appointments and maintaining high service standards.
- Acted as a key resource for resolving issues and answering questions related to the software linked to these instruments.
Education
Bachelor of Science - Chemistry
Universidade Nove De Julho
Sao Paulo, Brazil12-2022
Skills
- Mechanical Aptitude
- Schedule Management
- Service Documentation
- Service Calls
- Installation coordination
- Preventive Maintenance
Languages
English
Full Professional
French
Limited
Portuguese
Native/ Bilingual
Timeline
Field Service Representative
Agilent Technologies Inc.
03.2024 - Current
Analytical Instrumentation Specialist
Bureau Veritas Group
05.2023 - 03.2024
Field Service Engineer
Agilent Technologies Inc.
03.2022 - 03.2023
Bachelor of Science - Chemistry
Universidade Nove De Julho
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