Thomas Ridley
Raleigh,NC
Summary
Highly motivated Client Service Associate possessing strong communication, problem-solving, and multitasking skills. With years of experience in building new relationships and providing quality service to enhance business development.
Overview
1
1
year of professional experience
Work History
Client Service Associate
ProSapient
07.2024 - Current
- Pro-actively identify and connect with subject matter leads globally, using proSapients proprietary technologies & platform, alongside using a variety of other search methods like emailing, outbound calls, and LinkedIn sales navigator.
- Build proSapients internal pipeline by developing new relationships with externally recruited professionals.
- Simultaneously manage 5 - 8 projects into various global markets on a daily basis.
- Led company in negotiating lowest cost per hour for consultations in August 2024.
- Lead my team in weekly and monthly outbound calls.
- Highest engagement percentage from externally recruited professionals on my direct team in August 2024.
Front Office Representative
Pyramid Global Hospitality
01.2024 - 07.2024
- Oversee hotel operations, resolve guest concerns, and meet quarterly Marriott Bonvoy enrollment quotas.
- Build relations with large guest room blocks (i.e Corporate meetings, Weddings, Entertainment groups) and provide tours of the property.
Operations Intern
Pyramid Global Hospitality
05.2023 - 07.2023
- Awarded Pyramid Global “People First Pin” for exceptional commitment to guest and client satisfaction
- Developed leadership and strategic capabilities by assisting management in overseeing all operations.
Education
Bachelor of Science - Sport Management
North Carolina State University
Raleigh, NC05.2024
Skills
- Adaptability
- Outbound and Inbound Calling
- Relationship Building
- Interpersonal and written communication
- Business Development
- Lead prospecting
- Network development
- Project Management
- Negotiating
- Critical Thinking
- Multitasking
- Teamwork
University Involvement and Accomplishments
- American Marketing Association Chapter, North Carolina State University, 03/2024, 05/2024
- Student Health Center – Physical Therapy Department, North Carolina State University 08/2022, 11/2022
- NC State Student Panelist & Speaker, 07/2023, 05/2024
- Intramural Athletics, 01/2021, 11/2023
- Thomas I. Hines Outstanding Senior IN Sport Management Award, 04/2024
- Student Article Feature, North Carolina State University Undergraduate Research Collective, 03/2024
- Southeast Tourism Society Marketing College Scholarship Program, Miles Partnership, 03/2024
- National John & Joan Markham Marketing Award, TTRA Marketing Outlook Forum, 01/2024
- RHO PHI LAMBDA, Academic Honor Society Fraternity for Sport Management/PRTM majors, 10/2021, 08/2022
Timeline
Client Service Associate
ProSapient
07.2024 - Current
Front Office Representative
Pyramid Global Hospitality
01.2024 - 07.2024
Operations Intern
Pyramid Global Hospitality
05.2023 - 07.2023
Bachelor of Science - Sport Management
North Carolina State University
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