Daniel Conroy
Merrick,NY
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, multitasking skills, and strong attention to detail. Skilled in building strong relationships with clients and providing quality service.
Overview
4
4
years of professional experience
Work History
Client Service Associate
Hanover Bank
01.2024 - Current
- Providing customer service to all clients of the bank and potential clients via phone, email, and face-to-face communication.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Communicating with clients regarding account services, statements, and balances.
- Preparing and maintaining accurate records of the branch's cash.
- Collaborating with other departments to service clients.
- Maintaining strict compliance with Bank Secrecy Act Regulations, ensuring the confidentiality of client's accounts and information at all times.
Physical Therapy Aide
Therapeutic Solutions Physical Therapy
09.2020 - 03.2023
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Provided patients with instruction of exercises, stretches, and other treatments to perform during sessions.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
Front Desk/Salesperson/Personal Trainer
Onyx Fitness
09.2020 - 11.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Serviced members with any questions regarding memberships, services, personal training, and issues with their accounts.
- Provided personal training to members of the gym.
Education
MBA - Finance
Pace University
New York, NY01.2026
Bachelor of Science - Exercise Science
Adelphi University
Garden City, NY05.2023
Skills
Empathy and patience
Issue Resolution
Data entry proficiency
Client Relationships
Interpersonal and written communication
Professionalism and Etiquette
Customer Service
Adaptability
Punctilious
Timeline
Client Service Associate
Hanover Bank
01.2024 - Current
Physical Therapy Aide
Therapeutic Solutions Physical Therapy
09.2020 - 03.2023
Front Desk/Salesperson/Personal Trainer
Onyx Fitness
09.2020 - 11.2022
MBA - Finance
Pace University
Bachelor of Science - Exercise Science
Adelphi University
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