Thomas Ring
Huntsville,AL
Summary
Professional automotive advisor with strong focus on team collaboration and achieving results. Adept at diagnosing vehicle issues, managing repair schedules, and ensuring customer satisfaction. Reliable and adaptable, skilled in customer communication, technical problem-solving, and multitasking in fast-paced environments. Known for high standards and effective solutions that drive customer loyalty and operational efficiency.
Overview
14
14
years of professional experience
Work History
Team Lead/Pilot Team Lead/Senior Team Lead
Vuteq
07.2025 - Current
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Coached team members in techniques necessary to complete job tasks.
- Aided in development of EIS and standard work and ensured both were followed
Auto-service-advisor
Liberty Auto City Subaru
04.2025 - Current
- Provided clear explanations of complex technical issues to customers, resulting in increased understanding and trust.
- Collaborated with technicians to ensure accurate diagnosis and timely repairs, resulting in reduced wait times for customers.
- Conducted thorough vehicle inspections, identifying necessary maintenance and repair work to prevent future issues.
- Ensured proper documentation of all repairs performed by technicians for warranty compliance purposes.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Provided excellent results with a clear resolution to an average of 30 customers daily
Car Salesperson
Liberty Auto City Subaru
03.2023 - 04.2024
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cold called 40 clients on average to generate leads
- Demonstrated a strong product knowledge to provide clients with an informative and productive purchase experience.
Water Truck Driver/Sweeper Operator
Alamp Road Builders
05.2012 - 11.2022
- Loaded and unloaded water supplies efficiently, minimizing spillage while maintaining safety standards at all times.
- Provided support for various heavy machinery including but not limited to asphalt mills and pavers.
- Conducted thorough pre-trip inspections to ensure the safety of the vehicle, equipment, and cargo before each journey.
- Collaborated with dispatchers to coordinate delivery schedules and address any challenges or changes in plans.
- Provided labor support including pouring and finishing concrete, marking utility lines and providing scheduled maintenance to various heavy machinery
- Operated various heavy machinery including, front end loaders, vibratory rollers, skid steers and backhoes.
Education
High School Diploma -
Dundee Crown High School
Carpentersville, IL06-2002
Skills
- Parts ordering
- Vehicle inspection
- Upselling services to maximize profit
- Strong customer service
- Service writing with strong knowledge in Reynolds and Reynolds and Tekion software
- Maintenance recommendations
- Documentation and reporting of customer complaints with a strong attention to detail
- Extensive knowledge of computer systems including Windows and Linux platforms
- Excellent communication skills
- Ability to meet the needs of multiple clients at a high level simultaneously
Timeline
Team Lead/Pilot Team Lead/Senior Team Lead
Vuteq
07.2025 - Current
Auto-service-advisor
Liberty Auto City Subaru
04.2025 - Current
Car Salesperson
Liberty Auto City Subaru
03.2023 - 04.2024
Water Truck Driver/Sweeper Operator
Alamp Road Builders
05.2012 - 11.2022
High School Diploma -
Dundee Crown High School