Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Thomas Rocco

KOA Kampgrounds of America
Melbourne,FL
1
Certification

Dynamic General Manager with extensive experience overseeing operations at multiple resorts. Proven expertise in customer service and problem-solving, fostering teamwork, and enhancing guest experiences.

Results-oriented professional with a strong background in managing corporate-owned resorts. Known for exceptional communication and attention to detail, successfully leading teams to improve operational efficiency and customer satisfaction.

Dependable manager with a focus on problem resolution and effective teamwork. Experienced in multitasking and maintaining calm under pressure, ready to leverage skills for operational success and enhanced guest experiences.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Work History

Retired

KOA Kampgrounds of America

General Manager oversight of 3 Corporate Owned Resorts Campground/Lodging including Key West, Cape Hatteras and Orlando.

Education

Bachelor of Science - Journalism, Criminal Justice And Behavioral

University of Florida | Gainesville, FL | 1975

Skills

Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking Abilities
Excellent communication
Critical thinking
Organizational skills
Calm under pressure
Active listening
Organization and time management
Problem resolution
Verbal communication

Accomplishments

As Court Liason CCJAP I was credited with creating innovative interview techniques in determining appropriate treatment protocols for a variety clients

Certification

Certified Criminal Justice Addiction Professional

Emergency Psychiatric Counselor

Certified Facility Manager

Certified Aquatics Manager

Certified Tennis Professional

Ranked #10 Player Florida Tennis Association

Timeline

Retired

KOA Kampgrounds of America
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University of Florida

Bachelor of Science from Journalism, Criminal Justice And Behavioral
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Thomas Rocco