Thomas Roehl
Effingham,IL
Summary
Knowledgeable customer relation professional with a solid background in student outreach and engagement. Proven track record of building strong relationships with potential students and successfully guiding them through the admissions process. Demonstrated ability to utilize effective communication and interpersonal skills to foster a collaborative environment in the admissions department.
Overview
8
8
years of professional experience
Work History
Brenneman School of Business Tutor
Washburn University
Topeka, KS
01.2025 - Current
- Facilitated academic support for students of diverse age groups across multiple classes through in-person and Zoom assistance.
Student Ambassadors
Washburn University
Topeka, KS
01.2023 - Current
- Engaged in meaningful conversations with prospective students and their families to promote Washburn University
- Appointed as the Student Ambassador Training and Standards Officer to enhance knowledge sharing through monthly presentations for the student ambassadors team.
- Facilitated campus tours to engage prospective students and promote university programs.
- Mentored new ambassadors, providing training on effective communication strategies and engagement techniques.
- Answered questions from visitors and potential students about university life.
- Assisted admissions office staff with administrative tasks such as data entry, mailings, and event planning to help streamline processes.
Dining Hall Manager
Philmont Scout Ranch
Cimarron, NM
06.2023 - 08.2023
- Oversaw dining hall operations, guiding staff in meal service for 200 diners. Resolved customer complaints and managed service challenges effectively.
National Youth Leadership Training (NYLT), Boyscouts of America
Lake of the Ozarks, MO
01.2018 - 01.2022
- 2021-2022: Senior Patrol Leader (SPL) - Chosen to recruit youth staff members and lead training program. Recruited, collaborated and trained staff members.
- 2020-2021: Assistant Senior Patrol Leader - Supported the SPL and maintained program facilities.
- 2018-2020: Troop Guide (TG) - Led program participants through team and personal development workshops and segments of the leadership course.
Education
MBA -
Washburn University
Topeka, KS05-2027
B.B.A. - Data Analytics, Economics, and Finance
Washburn University
Topeka, KS05-2026
Skills
- Proficient in: Excel, PowerPoint, PowerBI, Slate, Microsoft Office Suite
- Customer relationship management
- Critical thinking skills
- Effective communication skills
- Precise documentation and scheduling
- Team leadership
Websites
Timeline
Brenneman School of Business Tutor
Washburn University
01.2025 - Current
Dining Hall Manager
Philmont Scout Ranch
06.2023 - 08.2023
Student Ambassadors
Washburn University
01.2023 - Current
National Youth Leadership Training (NYLT), Boyscouts of America
01.2018 - 01.2022
MBA -
Washburn University
B.B.A. - Data Analytics, Economics, and Finance
Washburn University