Service Provider
United Parcel Service, UPS
04.1990 - 05.2023
- Streamlined service operations for increased efficiency, implementing standardized processes and procedures.
- Increased client retention through exceptional customer service, consistently going above and beyond to meet their needs.
- Managed multiple projects simultaneously, ensuring all deadlines were met without compromising quality of work.
- Trained new team members on company protocols and best practices, contributing to overall team success and productivity.
- Consistently exceeded performance goals by proactively identifying ways to exceed expectations in delivering services.