Thomas Ropel
Mount Pleasant,WI
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Seeking to acquire and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative
TBS Sales Group
Grayslake, IL
09.2019 - 09.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Manager
Chili's Grill & Bar
Round Lake Beach, IL
11.2015 - 09.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Manager
Ruby Tuesday
Gurnee, IL
04.2010 - 10.2015
- Scheduled and directed staff in daily work assignments to maximize productivity
- Counseled and disciplined staff when necessary
- Managed accounts payable, accounts receivable and payroll
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Education
Certificate - Residential Heating Technician
College of Lake County
Grayslake, IL05.2022
Certificate - Electrical Troubleshooting Technician
College of Lake County
Grayslake, IL05.2022
Certificate - HVAC/R Installation Technician
College of Lake County
Grayslake, IL05.2022
Certificate - Commercial Refrigeration Technician
College of Lake County
Grayslake, IL05.2022
Skills
- Recovering and Recycling
- Diagnostic Techniques
- Testing Electrical Equipment
- Calibrating Systems
- Equipment Maintenance
- Blueprints and Specifications
- Heating and Cooling Systems
- Equipment Servicing
- Leak Checks
- Hand and Power Tools
- Ice Machines
- EPA Regulations
Certification
- Certified Universal, EPA Section 608
Timeline
Sales Representative
TBS Sales Group
09.2019 - 09.2020
Manager
Chili's Grill & Bar
11.2015 - 09.2019
Manager
Ruby Tuesday
04.2010 - 10.2015
Certificate - Residential Heating Technician
College of Lake County
Certificate - Electrical Troubleshooting Technician
College of Lake County
Certificate - HVAC/R Installation Technician
College of Lake County
Certificate - Commercial Refrigeration Technician
College of Lake County
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