Thomas Ross
Winston-salem,NC
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
15
15
years of professional experience
Work History
General Manager
Jimmy John's Gourmet Sandwiches
08.2009 - 09.2024
- Directed daily operations to ensure exceptional customer service and efficient workflow.
- Implemented cost-control measures, enhancing profitability without compromising quality.
- Mentored and trained staff, fostering a collaborative team environment and improving performance.
- Developed strategic initiatives to boost sales and expand market presence in competitive areas.
- Recruit, hire, train, and manage employees, including conducting performance evaluations.
- Manage all aspects of in-store operations, including opening and closing the store.
- Analyzed performance metrics to identify areas for operational improvement and drive productivity gains.
- Established and maintained strong vendor relationships to ensure consistent supply of high-quality ingredients.
- Developed and implemented strategies to increase sales and profitability.
Education
General Studies -
Forsyth Technical Community College
Winston-Salem, NC06-2012
Skills
- Strategic planning
- Cost control
- Team leadership
- Performance management
- Vendor relations
- Sales strategies
- Operational efficiency
- Customer service excellence
- Market analysis
- Staff training
- Budget management
- Employee recruitment
- Quality assurance
- Inventory management
- Data analysis
- Conflict resolution
- Business development
- Compliance adherence
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
Timeline
General Manager
Jimmy John's Gourmet Sandwiches
08.2009 - 09.2024
General Studies -
Forsyth Technical Community College