Thomas Rosser
Hurst,TX
Summary
Accomplished Biomedical Engineer and Field Service Technician with a proven track record at McKesson for enhancing equipment uptime through expert troubleshooting, repair, and preventive maintenance. Skilled in customer training and maintaining regulatory compliance, I excel in problem-solving and customer service, significantly improving operational efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Field Service Technician
Applied Products
09.2022 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
Biomedical Engineer
McKesson
05.2017 - 09.2022
- Managed regulatory compliance processes for medical devices, ensuring adherence to industry standards and best practices.
- Diagnosed malfunctioning equipment and ordered parts to repair or replace non working ones.
- Kept detailed records and documents of research requirements and procedures.
- Inspected laboratory and manufacturing equipment and immediately sent non-working devices out for repair.
- Trained healthcare professionals on proper usage of biomedical equipment, improving overall patient care standards.
- Maintained strict adherence to laboratory guidelines and regulations, verifying safety and protective procedures.
Education
Bachelor of Science - Biomedical Engineering
DeVry University
Irving, TX05.2006
Skills
- Problem-Solving
- Positive Attitude
- Troubleshooting and repair
- Field Repairs
- Customer Service
- Preventive Maintenance
- Technical Troubleshooting
- Mechanical Aptitude
- Customer training
- Inventory Management
- Power Tools Operation
- Repair and Installation
Timeline
Field Service Technician
Applied Products
09.2022 - Current
Biomedical Engineer
McKesson
05.2017 - 09.2022
Bachelor of Science - Biomedical Engineering
DeVry University
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