Thomas Russo
Keystone,CO
Summary
High-energy skilled hospitality specialist leverages interpersonal and communication skills to lead, encourage staff and deliver outstanding experiences for guests. Performs well under pressure and thrives in fast paced high-volume environments. Consistently adheres to people and food safety to promote customer satisfaction
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lift Operator, Zamboni Operator, Activity Atten.
Vail Resorts Inc
11.2024 - Current
Tennis Coach/Retail Associate/Maintenance Technician
Wianno Club (Golf and Tennis)
05.2024 - 10.2024
- Evaluated over 50 players strengths and weaknesses, tailoring practice routines to each individual optimize progress for all.
- Boosted sales figures through effective visual merchandising strategies at retail outlets.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Used problem-solving skills to alleviate issues efficiently to ensure tennis courts were playing to maximum potential with minimal supervision.
Server
Butcher and The Bar
10.2023 - 05.2024
Front of House and Event Manager
Hay Harbor Club (Golf and Tennis)
06.2021 - 10.2023
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution on a remote Island.
- Streamlined event planning processes by implementing efficient project management strategies for both golf and tennis programs.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
Server
Jupiter Island Club (Golf and Tennis)
02.2019 - 05.2021
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Assisted in organizing successful events by collaborating with vendors and suppliers .
- Collaborated with team members, with many different co workers from around the world, during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelors of Science & Arts - Agribusiness
Florida Gulf Coast University
Fort Myers, FL12.2021
Skills
- Guest relations
- Team leadership and supervision
- On-site execution
- Schedule management
- Team mentorship
- Guest management
- Deadline management
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Permaculture Design Certification ( Issued by Permaculture Institute of North America.)
- Certified Tennis Coach (Issued by the United States Tennis Association)
Timeline
Lift Operator, Zamboni Operator, Activity Atten.
Vail Resorts Inc
11.2024 - Current
Tennis Coach/Retail Associate/Maintenance Technician
Wianno Club (Golf and Tennis)
05.2024 - 10.2024
Server
Butcher and The Bar
10.2023 - 05.2024
Front of House and Event Manager
Hay Harbor Club (Golf and Tennis)
06.2021 - 10.2023
Server
Jupiter Island Club (Golf and Tennis)
02.2019 - 05.2021
Bachelors of Science & Arts - Agribusiness
Florida Gulf Coast University
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