Thomas Ryan

As the Senior Director of Operations at Walmart, I manage a portfolio of 10 stores, generating over $1 billion in revenue. In this role, my responsibilities encompass leadership and development of diverse teams, process optimization, and achieving tangible results. With over 12 years of hands-on experience in retail operations and management, I possess a proven track record of enhancing performance, fostering growth, and ensuring compliance across diverse units and markets.

My commitment to leveraging technology and innovation to elevate customer satisfaction and retention is evident in my role as a Digital Operations Lead. Through the implementation of various e-commerce initiatives, I successfully drove an 84% increase in digital revenue and improved fulfillment metrics by 700 basis points. Recognized as the Regional Digital Champion for a $14 billion business portfolio, I have demonstrated expertise in aligning digital strategies with organizational goals.

Conducting organizational audits, crafting SMART goals, and executing change management strategies are integral aspects of my skill set. I am currently pursuing a degree in International Business and hold certifications in Wicklander-Zulawski Interview & Interrogation Techniques and Loss Prevention. These credentials, coupled with my hands-on experience, position me as a strategic leader capable of aligning operations with corporate vision and direction.