Thomas Schinstock
Lincoln,NE
Summary
Proactive Service Manager and Trainer with extensive experience in crowd control, conflict resolution, and customer service. Successfully managed high-profile events, resolved customer complaints, and led teams to exceed business goals. Strong skills in team leadership, problem-solving, and maintaining a positive, safe environment for patrons and staff. Vigilant Bouncer handles tense situations and make quick decisions. Strong-headed yet professional with the capability to respond to emergency situations as directed by management or law enforcement. Proficient in report writing and verbal communication. A clean criminal record with no arrest history.
Overview
5
5
years of professional experience
Work History
Bouncer
Barry's Bar and Grill
10.2023 - Current
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Ejected unruly patrons from premises.
- Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
- Maintained order during high-profile events, coordinating efforts with other security personnel for crowd control management.
- Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.
- Used astute thinking skills to effectively take care of situations that arise.
Service Manager
Chipotle Mexican Grill
09.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Hired, trained and supervised team of service staff members to meet business goals.
- Became manager within 1 year of hiring, led team to beating company goals and helped lead the team to become one of the top locations in the country.
- Offered assistant General Manager position before turning 21 years old.
Trainer
University of Nebraska Lincoln Rec Room
12.2022 - 04.2023
- Implemented innovative training methods, keeping workouts fresh and challenging for clients of all skill levels.
- Conducted thorough fitness assessments to accurately gauge clients'' starting points and establish realistic objectives.
- Demonstrated versatility in performing various cleaning responsibilities such as sweeping, mopping, dusting, vacuuming, and disinfecting surfaces.
- Exhibited professional conduct at all times while representing the company during on-site cleaning assignments.
Front Desk Associate and Trainer
Genesis Health Clubs
03.2020 - 08.2020
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
Education
General Business
Southeast Community College Area
Lincoln, NENo Degree -
University of Nebraska - Lincoln
Lincoln, NEHigh School Diploma -
Pius X High School
Lincoln, NE05.2022
Skills
- Crowd Control
- Physical Strength
- Patience and Tolerance
- Exterior patrol abilities
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
Timeline
Bouncer
Barry's Bar and Grill
10.2023 - Current
Trainer
University of Nebraska Lincoln Rec Room
12.2022 - 04.2023
Service Manager
Chipotle Mexican Grill
09.2022 - Current
Front Desk Associate and Trainer
Genesis Health Clubs
03.2020 - 08.2020
General Business
Southeast Community College Area
No Degree -
University of Nebraska - Lincoln
High School Diploma -
Pius X High School