Thomas Schol
Durant,Oklahoma
Summary
I am an extremely adaptable and dependable employee with a wide variety of skill sets. I am prideful and passionate about my work ethic and work environment. I am a fond believer in team work, and thus, believe in the empowerment of everyone around me.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Operations Supervisor
Chickasaw Nation Department Of Commerce
07.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Revenue Auditor
Choctaw Casino & Resort - Durant
10.2023 - Current
- Audited total cash flows and reported revenues daily.
- Investigated discrepancies discovered during auditing process.
- Maintained compliance with internal control system.
- Scrutinized and recorded revenue for services and products.
- Followed established auditing processes to meet internal and regulatory requirements.
Realtor
580 Realty I EXp
10.2022 - 05.2023
- Handled day-to-day activities of rel estate office to consistently grow client base and increase revenue.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal
- Advised and informed prospective clients on current market activities and conditions
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets
- Compared recently sold properties to determine competitive market prices
- 40+ hours per week
Slot Attendant
Choctaw Casino Resort Durant
03.2021 - 02.2022
- Troubleshot and repair machine malfunctions.
- Connected with guests on personal level to build loyalty.
- Set up new loyalty memberships and updated existing accounts.
- 35-45 hours per week.
Executive Casino Host
Choctaw Casinos & Resort
11.2018 - 03.2021
- Player Development
- Analyzed player data to identify trends, preferences, and areas for growth within the high roller segment
- Conducted regular client outreach to maintain relationships and encourage repeat visits from top players
- Successfully met multiple period goals for theoretical and actual revenue generation
- Built relationships with over 1000 guests preassigned to multiple databases
- Marketed numerous events and yearly promotions
- 50+ Hours per week
- Increased player loyalty through the development of strong relationships with high-value clients
Casino Host
Choctaw Casinos & Resort
08.2017 - 11.2018
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Structured time to visit with supervisors in slots, table games and food and beverage areas to mitigate problems or issues involving VIP players.
- 50+ hours per week
VIP Representative
Choctaw Casinos & Resort
01.2018 - 07.2018
- Player Development
- Tasked for reserving hotel stays and spa appointments for upcoming trips and events
- Coordinate with Executive Hosts and
- Casino Hosts to meet and exceed guest trip expectations
- Responsible for maintaining a positive and friendly atmosphere within exclusive VIP events
- Cross-trained as a Casino Host and can perform many Host responsibilities with ease
- Trained in table game play and how to make judgments based off of statistical information
- Developed numerous friendly relationships with many VIP guests.
- 40 hours per week
Players' Club Representative
Choctaw Casinos & Resort
05.2017 - 11.2017
- Maintained records to document and verify department activities.
- Entered rewards data into system to track new activities and set up or modify accounts.
- Answered questions and immediately resolved guest, associate or management concerns.
- Assisted marketing department in various projects, promotions and events.
- 32 hours per week
Telecommunication Agent
Alorica - Citi Bank
01.2016 - 09.2016
- Services offered
- Study and explain monthly promotions
- Process adjustment and win/loss requests
- Learned to read play and issue comp correctly.
- Developed multiple first-name relationships with guests at every tier
- Assist customers by answering questions pertaining to product offered and process cancellation and refund requests
- Access and update customer information while building rapport
- Reviewed and graded over 100 hours of peer-to-customer conversations
- Assisted in training new class of representatives.
- Contributed in weekly campaign meetings
- 40 hours per week
Tennis Instructor
Bad Dawg Tennis
01.2015 - 07.2015
- Tasked with instructing multiple classes of players in novice, amateur, and semi-professional techniques of tennis
- Responsible for Instructing 30+ players, daily, in proper tennis etiquette and technique
- Reviewed and derived lesson material from over 100 hours of ATP circuit tennis clips
- Logged and maintain over 5 months of inventory.
- 10 hours per week
Education
No Degree - Real Estate
Colibri Real Estate
Oklahoma 09.2022 - 09.2022
Psychology
University of North Texas At Dallas
Dallas, TX 08.2015 - 02.2016
Ardmore High School
Ardmore, OK 08.2013 - 05.2015
Skills
Team Focused
Adaptability
Professionalism
Super Playmate
Multi-tasking
Opera
Halo Sidecar
Microsoft Word
HostViz
LMS
Casino Insight
Microsoft Excel
Timeline
Operations Supervisor
Chickasaw Nation Department Of Commerce
07.2024
Revenue Auditor
Choctaw Casino & Resort - Durant
10.2023 - Current
Realtor
580 Realty I EXp
10.2022 - 05.2023
No Degree - Real Estate
Colibri Real Estate
09.2022 - 09.2022
Slot Attendant
Choctaw Casino Resort Durant
03.2021 - 02.2022
Executive Casino Host
Choctaw Casinos & Resort
11.2018 - 03.2021
VIP Representative
Choctaw Casinos & Resort
01.2018 - 07.2018
Casino Host
Choctaw Casinos & Resort
08.2017 - 11.2018
Players' Club Representative
Choctaw Casinos & Resort
05.2017 - 11.2017
Telecommunication Agent
Alorica - Citi Bank
01.2016 - 09.2016
Psychology
University of North Texas At Dallas
08.2015 - 02.2016
Tennis Instructor
Bad Dawg Tennis
01.2015 - 07.2015
Ardmore High School
08.2013 - 05.2015
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