Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Jacob Brown

Jacob Brown

Lake Orion,MI

Summary

Dedicated supply chain management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.

Overview

8
8
years of professional experience

Work History

ESC and Ship Direct Supervisor – Supplier Management

General Motors - CCA
05.2023 - Current
  • Lead a team of 7 supplier coordinators and 11 Penske parts specialists
  • Implemented a new ESC/BSC exchange process January 1, 2024
  • Led ESC contract renewals saving $4.5M annually
  • Reorganized GM salaried staff to mitigate knowledge loss in 3rd party transition
  • Reduced Ship direct backorders by 57% from July 2023 through Q1 2024
  • Reduced ESC vehicles down by 66% from July 2023 through Q1 2024
  • Increased ship direct volume by 40% through a work stoppage
  • Revamped ship direct supplier onboarding process to include an audio presentation
  • Streamlined ESC escalation process with shared one-stop file with ROM’s
  • Minimized EDI risk by incorporating GM Global EDI Team to Ship Direct Processes

Senior Coordinator – Field Action Supply Chain

General Motors - CCA
11.2021 - 05.2023
  • Bolt Recall Program Manager and Project Lead responsible for all recall related activities
  • Led multiple, daily command center calls with suppliers and cross-functional teams
  • Reduced Bolt backorders by 75% over an 8-week period
  • Presented weekly to all levels of leadership including senior executives
  • Developed various supply/demand scenarios to aid in executive decision making
  • Control all pack allocations between International and Domestic partners
  • Manage complex weekly transportation schedules and ordering with multiple suppliers
  • Maintain daily and weekly supply and demand knockdowns
  • Successfully manage supply plans and part availability for various high-profile, high-touch field actions including Bolt, Hummer, and LYRIQ with a 100% on-time launch rate

Strategic Materials and Systems Manager

FCA/Stellantis - MOPAR
11.2019 - 11.2021

Progressively advanced through a series of roles, each with increasing levels of responsibility and complexity, the most significant of which are below:

  • Manage all allied suppliers supporting Mopar North America and Mexico
  • Led a team of 10 (3 Salaried Managers and 7 SBU analysts) in U.S
  • Manage all inventory planning legacy systems and the integration with global partners
  • Developed and implemented a trailer prioritization report that prioritized key shipments and reduced container backlog
  • Implemented Large Order Management program that increased customer fill by 1.5%

Global Recall Supply Chain Manager

FCA/Stellantis - MOPAR
06.2017 - 11.2019


  • Led a team of 3 Managers and 4 SBU Inventory Control Analysts
  • Achieved a 99% on-time launch rate for over 200 field actions annually
  • Participated in the Recall Execution Steering Committee and the Investigation Steering Group to support all supply chain related issues and decisions regarding recall/campaign

Education

Bachelor of Arts - Business Administration And Management

Baker College
Michigan
06-2011

Skills

  • Strategic Planning and Execution
  • Supply Chain Optimization
  • Operations Management
  • Employee training, coaching, development, and leadership
  • Team focused
  • Customer focused leader
  • Policy and Procedure Development

Timeline

ESC and Ship Direct Supervisor – Supplier Management

General Motors - CCA
05.2023 - Current

Senior Coordinator – Field Action Supply Chain

General Motors - CCA
11.2021 - 05.2023

Strategic Materials and Systems Manager

FCA/Stellantis - MOPAR
11.2019 - 11.2021

Global Recall Supply Chain Manager

FCA/Stellantis - MOPAR
06.2017 - 11.2019

Bachelor of Arts - Business Administration And Management

Baker College
Jacob Brown