Dedicated employee specializing in customer service and conflict resolution. Demonstrated success in implementing individualized education plans that enhance student engagement and foster collaboration among peers.
Overview
35
35
years of professional experience
Work History
Paraprofessional
North Penn School District
Lansdale, Pennsylvania
11.2020 - 04.2026
Implemented individualized education plans in collaboration with teachers to meet diverse needs.
Facilitated daily learning tasks for students with special needs, enhancing engagement and learning outcomes.
Assisted teachers in managing classrooms, promoting active student participation and fostering a supportive learning atmosphere.
Assisted in implementing behavior management strategies for individual students in classroom settings.
Organized classroom materials and resources to optimize learning environments and improve student accessibility.
Ensured that all safety regulations were followed in the classroom environment.
Middle School Science Teacher
Philadelphia School District
Philadelphia, Pennsylvania
09.2008 - 06.2010
Developed engaging science lesson plans for middle school students.
Implemented hands-on experiments to deepen understanding of scientific concepts.
Collaborated with teachers to design interdisciplinary learning activities.
Managed classroom behavior to foster a positive learning environment.
Assessed student progress through quizzes, projects, and participation.
Integrated technology into lessons using educational software and online resources.
Communicated regularly with parents regarding student performance and activities.
Maintained accurate records of attendance, assessments, and grades.
Part time Supervisor
United Parcel Services, UPS
Philadelphia, Pennsylvania
06.1991 - 06.2002
Supervised daily operations to ensure compliance with safety standards.
Coordinated team schedules and assigned tasks to enhance workflow efficiency.
Trained new employees on job duties, policies, and procedures.
Conducted performance evaluations and delivered constructive feedback to team members.
Resolved customer complaints professionally by applying effective problem-solving techniques.
Monitored inventory levels and requested supplies to maintain operational readiness.
Participated in regular meetings with upper management to discuss progress on organizational goals.
Oversaw staff to guarantee timely delivery of quality customer service.