Thomas Sidor
Olathe,KS
Summary
Account manager with a proven ability to increase revenue through management of 1400 accounts and acquisition of new business opportunities. Expertise in relationship building enhances issue resolution and client satisfaction. Strong focus on results and client retention drives business growth.
Overview
16
16
years of professional experience
Work History
Health Plan Account Manager
Quest Diagnostics
04.2025 - Current
- Managed 1,400 client accounts, generating over $20 million in revenue with the Account Executive.
- Developed strong client relationships through consistent communication and support.
- Served as primary contact for addressing client concerns and requirements.
- Analyzed trends to identify growth opportunities within accounts.
- Conducted regular meetings to provide project updates and gather client feedback.
- Resolved client issues promptly, ensuring seamless communication throughout processes.
- Presented business reviews that highlighted aggregate data from wellness programs.
- Facilitated client growth retention and secured new business opportunities.
Onboarding Implementation Quality Team Lead
Quest Diagnostics
02.2024 - 03.2025
- Implemented process improvements to increase efficiency in operations.
- Provided leadership and guidance to team members, fostering accountability and high-quality task execution.
- Coordinated workflows, facilitating timely task completion across the team.
- Led team meetings to align on project updates and set clear team goals.
Onboarding Implementation Quality Specialist
Quest Diagnostics
06.2023 - 01.2024
- Troubleshot technical issues during system deployment, ensuring seamless transitions for clients.
- Documented processes and created user guides to provide ongoing support for users.
- Verified client support and professionalism to maintain company service standards.
Client Engagement Specialist
Quest Diagnostics
11.2022 - 06.2023
- Facilitated client communication to enhance service experiences and satisfaction.
- Assisted clients with inquiries, resolving issues efficiently and professionally.
- Coordinated with internal teams to develop tailored solutions for client needs.
- Organized client programs and scheduled onsite events while developing marketing plans to engage customers.
Physician Access Analyst
Steward Healthcare Systems
12.2019 - 07.2022
- Reviewed provider applications for completeness and compliance with regulatory standards, facilitating timely processing.
- Monitored licensure and certification requirements for providers, supporting compliance and operational readiness.
- Managed provider records in electronic health record systems, ensuring accurate documentation and data integrity.
Field Radio Operator
United States Marine Corps
02.2010 - 07.2017
- Operated radio communication systems, ensuring reliable information transmission during operations.
- Trained new personnel on radio operation procedures and safety guidelines to enhance team readiness.
- Conducted troubleshooting for technical issues with radio equipment and software systems.
- Developed training programs for radio operations personnel to improve operational effectiveness.
- Coordinated logistics for equipment and supplies, guaranteeing timely availability for mission success.
- Mentored junior marines on leadership and teamwork skills to foster unit cohesion.
- Evaluated squad members' performance during exercises and operations for continuous improvement.
Education
Associates of Business -
Johnson County Community College
Overland Park, KS05-2020
Military Training and Courses
United States Marine Corps
01-2017
High School -
Lawrence Free State High School
01-2009
Skills
- Client Management
- Project management
- Communication
- Conflict Resolution
- Analytical thinking
- Detail Oriented
- Leadership
- Team Player
Leadership Experience
I was a fire team leader in the Marine Corps responsible for the Marines under me. I have shown the ability to handle stress and still accomplish the mission. At the same time, build confidence and trust with those around me. At Quest I have been promoted several times from Team Lead to now an Account Manager. My role is to help assist my team in setup and implementation of complex and client specific wellness programs. I am the person that people come to for questions around our products and process.
Timeline
Health Plan Account Manager
Quest Diagnostics
04.2025 - Current
Onboarding Implementation Quality Team Lead
Quest Diagnostics
02.2024 - 03.2025
Onboarding Implementation Quality Specialist
Quest Diagnostics
06.2023 - 01.2024
Client Engagement Specialist
Quest Diagnostics
11.2022 - 06.2023
Physician Access Analyst
Steward Healthcare Systems
12.2019 - 07.2022
Field Radio Operator
United States Marine Corps
02.2010 - 07.2017
Associates of Business -
Johnson County Community College
Military Training and Courses
United States Marine Corps
High School -
Lawrence Free State High School