Thomas Simmons
Bristol,TN
Summary
Sales manager with strong background in team leadership and operational optimization. Achieved significant improvements in staff performance and customer satisfaction through targeted training and strategic initiatives.
Overview
47
47
years of professional experience
Work History
General Sale's Manager
Skagit Hyundai – Burlington, WA
Burlington, Washington
2012.06 - 2024.07
- Led team of 10 sales employees, boosting productivity and service delivery.
- Developed training programs to enhance staff performance and operational efficiency.
- Enforced customer service standards, resolving issues to maintain quality.
- Facilitated regular meetings to address progress, challenges, and solutions.
- Evaluated employee performance, providing constructive feedback for professional development.
- Implemented strategies that increased customer satisfaction and loyalty.
- Managed daily operations of automotive sales floor and team performance.
- Collaborated with sales team to create competitive financing packages.
Sale's Manager
North Cascade Foed
Sedro-Woolley, Washington
2009.01 - 2012.07
- Managed daily operations of automotive sales department to ensure efficiency and productivity.
- Trained and mentored sales staff on product knowledge and effective sales techniques.
- Oversaw vehicle inventory management, establishing competitive pricing strategies.
- Reviewed credit applications to streamline approval processes for financing options.
- Collaborated with sales team to create attractive financing packages for customers.
- Ensured compliance with federal and state regulations regarding finance operations.
- Developed relationships with lenders to secure favorable loan terms for clients.
- Negotiated loan terms with banks and credit unions to maximize financing opportunities.
Sale's Manager
Dwayne Lane's Chevrolet
Arlington, Washington
1994.02 - 2009.02
- Led team of sales representatives to consistently achieve monthly targets.
- Conducted training sessions to improve staff product knowledge and sales techniques.
- Managed customer relationships, ensuring satisfaction and fostering repeat business.
- Utilized CRM software for tracking sales activities and customer interactions.
- Oversaw daily operations of sales department, supervising all staff members.
- Established and nurtured relationships with key clients while retaining existing customers.
- Performed sales consultations, educating clients on products and services offered.
- Trained and mentored junior sales personnel to enhance performance and success.
Owner/Operator
Specialized Floor and Remodel
Snohomish, Washington
1978.01 - 1994.01
- Resolved customer issues through knowledgeable, friendly service to ensure high satisfaction.
- Identified customer needs promptly and efficiently to enhance service delivery.
- Provided exceptional face-to-face and phone support to clients.
- Collaborated effectively with coworkers to meet project goals and address product-related concerns.
- Utilized software tools to streamline processes and improve operational performance.
- Managed project timelines for efficient workflow during home construction.
- Inspected building materials for adherence to safety standards and regulations.
- Adapted plans on-site to resolve issues from changing conditions.
Education
Associate of Arts - Buisness
Art Institute Of Seattle
Seattle, WA1991-05
Associate of Arts - Culinary Arts
Culinary Arts of America
Denver, CO1979-07
Skills
- Sales strategy development
- Customer relationship management
- Team collaboration
- Employee training and development
- Product expertise
- Market analysis
References
References available upon request.
Timeline
General Sale's Manager
Skagit Hyundai – Burlington, WA
2012.06 - 2024.07
Sale's Manager
North Cascade Foed
2009.01 - 2012.07
Sale's Manager
Dwayne Lane's Chevrolet
1994.02 - 2009.02
Owner/Operator
Specialized Floor and Remodel
1978.01 - 1994.01
Associate of Arts - Buisness
Art Institute Of Seattle
Associate of Arts - Culinary Arts
Culinary Arts of America