Thomas Smith
Healthcare Leadership
Morrow
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients and clients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
2027
2027
years of professional experience
Work History
Insurance Verification Coordinator
Cardinal Health
OH
09.2025 - 03.2026
- Verified client information by analyzing existing evidence on file.
- Determined appropriateness of payers to protect organization and minimize risk.
- Identified opportunities for improved efficiency within the verification process, implementing new strategies to reduce turnaround times significantly.
- Cultivated strong relationships with insurance providers to facilitate seamless communication and expedite claims processing.
Background Coordinator
Triage
Cincinnati, OH
10.2023 - 04.2025
- Developed an in-depth understanding of local, state, and federal laws governing background checks, ensuring full compliance at all times.
- Maintained compliance with industry regulations through regular training and strict adherence to established procedures.
- Provided ongoing support to hiring teams by promptly addressing questions or concerns regarding candidate background checks.
- Streamlined report generation process, decreasing time spent on administrative tasks and allowing more focus on investigative work.
Training Coordinator/Project Manager
Unlimited Systems
Cincinnati, OH
03.2018 - 10.2020
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Patient Access Supervisor
Mercy Health
Cincinnati, OH
2012 - 05.2018
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Championed a culture of continuous improvement by encouraging staff members to share ideas and suggestions that could enhance overall departmental performance or patient satisfaction rates.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
- Served as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ01.2017
Skills
Customer service experience
Claims administration
Claims verification process
Policy interpretation
HIPAA compliance
Document management
Project management
Project planning
Strategic planning
Staff management
Operations management
Process improvement
Timeline
Insurance Verification Coordinator
Cardinal Health
09.2025 - 03.2026
Background Coordinator
Triage
10.2023 - 04.2025
Training Coordinator/Project Manager
Unlimited Systems
03.2018 - 10.2020
Patient Access Supervisor
Mercy Health
2012 - 05.2018
Bachelor of Science - Healthcare Administration
University of Phoenix