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Thomas Sprandel
Palos Park,IL
Work Preference
Summary
Extensive background in retail and customer service, with hands-on expertise in gardening and seasonal container design. Proven ability to enhance customer satisfaction through effective team leadership and personalized service.
Overview
41
41
years of professional experience
Work History
Dog walker/trainer
Let’s Go Pet Care
Chicago, IL
01.2021 - 01.2022
- Walked dogs in diverse weather conditions, prioritizing safety and comfort.
- Discussed pets' behaviors and habits with owners to provide tailored care.
- Communicated insights on pets' behaviors and habits to owners for better understanding.
- Provided fresh water and food for dogs before and after walks.
Rentals/Small engine repair
Clark Devon Hardware
Chicago, IL
01.2020 - 01.2022
- Enhanced customer satisfaction through effective problem resolution with knowledgeable and friendly service.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Associate/Annuals
Gethsemane Garden Center
Chicago, IL
01.2017 - 01.2022
- Designed and arranged product displays to attract customer attention and improve sales engagement.
- Designed engaging layouts for seasonal displays in the garden center.
- Collaborated with team to create attractive signage for plant varieties.
- Developed promotional materials to enhance customer experience and sales.
- Advised customers on selecting plants tailored to preferences, resulting in increased satisfaction.
Garden Specialist
Dorothy Properties, LLC
Chicago, IL
05.2011 - Current
- Designed and maintained gardens to enhance aesthetic appeal and biodiversity
- Designed seasonal containers to provide vibrant displays for various occasions
- Planted vegetables and created herb gardens for culinary use, ensuring ongoing maintenance for optimal growth
Cashier/Clerk
Jewel Osco
, IL
11.2023 - 01.2025
- Processed customer transactions accurately and efficiently.
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and organization of checkout area.
Cashier
Woodman’s Food Market
North Aurora, IL
12.2022 - 10.2023
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and recommended items.
- Assisted customers with product inquiries and recommended items.
- Maintained cleanliness and organization at checkout stations.
- Received and organized incoming shipments
Container Designer
Plantings
Evanston, USA
01.2014 - 01.2020
- Developed creative design concepts for diverse planting arrangements.
- Collaborated with clients to understand design preferences and requirements.
- Tailored seasonal containers for public and private customers to meet specific needs.
Manager Training Program
Bed Bath & Beyond
Schaumburg, IL
01.2009 - 01.2011
- Trained and developed staff on product knowledge and customer service techniques.
- Managed inventory to maintain product availability and organization.
- Oversaw inventory management, including stock ordering and merchandise displays.
- Oversaw inventory management, including stock ordering and merchandise displays.
- Managed inventory to maintain product availability and organization.
Store Co-Manager
Sam’s Wine & Spirits
Chicago, IL
01.2008 - 01.2009
- Led customer service team, enhancing communication and support for improved customer experiences.
- Managed daily store operations, ensuring seamless collaboration among all departments.
- Coordinated and approved department schedules, optimizing staffing to meet operational needs.
- Restructured departments, including the cash office, implemented new policies and procedures
Associate Customer Service Coordinator-MW region
Whole Foods Market Inc
Chicago, IL
01.2000 - 01.2008
- Led customer service team to enhance shopping experience, resulting in increased customer satisfaction.
- Developed and implemented training programs for customer service staff, improving employee engagement and service quality.
- Trained staff on product knowledge and customer engagement techniques.
- Collaborated with management to streamline store procedures and operations, enhancing team efficiency.
- Collaborated with cross-functional teams such as sales, marketing, technical support.
- Created and implemented policies and procedures
Customer Service Manager
Dominick’s Finner Foods
01.1986 - 01.2000
- Managed daily operations of customer service team and ensured high standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Collaborated with other departments to streamline services and improve satisfaction.
Education
GED -
Sullivan High School
Chicago, IL09-1986
Skills
- Garden Design
- Seasonal Container Design
- Horticultural Practices
- Plant care techniques
- Customer Service
- Communication expertise
- Solution-oriented
- Team Development
- Scheduling
- Hiring
- Cash Office Management
Timeline
Cashier/Clerk
Jewel Osco
11.2023 - 01.2025
Cashier
Woodman’s Food Market
12.2022 - 10.2023
Dog walker/trainer
Let’s Go Pet Care
01.2021 - 01.2022
Rentals/Small engine repair
Clark Devon Hardware
01.2020 - 01.2022
Associate/Annuals
Gethsemane Garden Center
01.2017 - 01.2022
Container Designer
Plantings
01.2014 - 01.2020
Garden Specialist
Dorothy Properties, LLC
05.2011 - Current
Manager Training Program
Bed Bath & Beyond
01.2009 - 01.2011
Store Co-Manager
Sam’s Wine & Spirits
01.2008 - 01.2009
Associate Customer Service Coordinator-MW region
Whole Foods Market Inc
01.2000 - 01.2008
Customer Service Manager
Dominick’s Finner Foods
01.1986 - 01.2000
GED -
Sullivan High School