Thomas Staniskis
IT Service Desk Agent
Philadelphia,PA
Summary
Technology-inclined professional possessing strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions.
Overview
5
5
years of professional experience
Work History
Managed Help Desk Agent
Vitalyst
9 2021 - Current
- Investigated and resolved tier 1 and 2 support requests via phone, email, and remote software.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Outlook and Windows.
- Leveraged numerous sources of information to quickly diagnose and solve customer issues.
- Accurately document support steps taken to manage and process support actions and requests.
- Reduced ticket resolution time with thorough troubleshooting and clear communication.
- Managed high-volume call center, prioritizing tasks and ensuring prompt assistance for users.
Project Engineer
Palace Builders LLC
03.2019 - 01.2020
- Coordinated cross-functional teams, fostering collaboration to achieve project goals.
- Lead our team in moving all processes into chosen construction management software
- Cooperated in supervising meetings and creating meeting minutes.
- Reviewed progress controls for project quality assurance.
Education
Bachelor of Science - Mechanical Engineering
Drexel University
Philadelphia, PA 05.2001 -
Skills
Microsoft Office Suite
Active Directory
Strong Interpersonal Skills
Adaptability and Flexibility
Ticketing system expertise
Remote Support experience
Timeline
Project Engineer
Palace Builders LLC
03.2019 - 01.2020
Bachelor of Science - Mechanical Engineering
Drexel University
05.2001 -
Managed Help Desk Agent
Vitalyst
9 2021 - Current