Thomas Staton
NEWPORT NEWS,Virginia
Summary
Dynamic entrepreneur and sales expert with a proven track record of driving customer satisfaction and increasing sales, notably at Timepawn and Paramount Windows & Doors. Skilled in negotiation and customer engagement, I excel in developing sales strategies and building lasting client relationships. Achieved consistent sales growth by mastering the art of deal structuring and brand storytelling.
Overview
31
31
years of professional experience
Work History
Owner/Operator
Timepawn
04.2002 - 01.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Prepared all paperwork, checked identifying information and documented transactions.
Shop Owner
AII-IN Poker
10.1999 - 04.2022
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Trained and motivated employees to perform daily business functions.
- Retained accurate records of purchases, titles and sales.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Outside Sales Representative
Paramount Windows & Doors
05.1997 - 10.1999
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Exceeded monthly sales targets and quotas consistently.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
Route Sales Representative
Mid-Atlantic Coca-Cola
02.1993 - 05.1997
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Operated delivery vehicles safely and efficiently.
- Delivered orders to customers to drive full satisfaction.
- Completed daily pre- and post-trip vehicle inspections.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Education
No Degree - Marketing
Thomas Nelson Community College
Hampton, VA05-1993
High School Diploma -
Kecoughtan High School
Hampton, VA06-1991
Skills
- Customer engagement
- Networking
- Sales process 10 step in home sales process
- Sales strategy development
- Negotiation
- Sales presentations
- Objection handling
- Closing techniques
- Prospecting
- Brand storytelling
- Deal structuring
- Door-to-door sales
Timeline
Owner/Operator
Timepawn
04.2002 - 01.2024
Shop Owner
AII-IN Poker
10.1999 - 04.2022
Outside Sales Representative
Paramount Windows & Doors
05.1997 - 10.1999
Route Sales Representative
Mid-Atlantic Coca-Cola
02.1993 - 05.1997
No Degree - Marketing
Thomas Nelson Community College
High School Diploma -
Kecoughtan High School
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