Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Thomas Stewart

Croton on Hudson,NY

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

23
23
years of professional experience

Work History

General Manager

Etainhealth
White Plains, NY
01.2024 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Delegated work to staff, setting priorities and goals.

Retail Store Manager

T-Mobile
09.2014 - 10.2023
  • Ensured each person received an unforgettable customer experience, including a custom-fit solution for their wireless needs. Assisted each mobile expert in building strong relationships with their customer, making expert recommendations, and helping onboard customers for future success.
  • Hired, trained, and developed a team of effective mobile experts with the ability to adjust as needed to meet all business needs
  • Created an environment to support T-Mobile's values and competencies.
  • Oversaw a team of 10+ individuals to consistently meet and exceed monthly sales goals while overseeing all store functions, from sales and inventory to implementing new store programs and initiatives.
  • Worked with Market manager to develop training classes for the Hudson Valley market to ensure success across all retail locations.

Solutions Manager

Verizon Wireless
11.2004 - 08.2014
  • Partnered with the district manager to create sales training for newly hired sales representatives.
  • Served as district N.P.S specialist, helping increase district customer service scores.
  • Supported the store manager and others in areas including but not limited to staffing, interviewing, training, and succession planning.
  • Analyzed KPIs to identify opportunities and partner with store leadership and district manager to implement changes to increase metrics.
  • Managed payroll to budget through kronos ensuring location was at peak efficiency.

Assistant Manager

Duane Reade
03.2004 - 11.2004
  • Implemented merchandising strategies and maintained integrity and cleanliness of the store
  • Ensured all customers' inquiries and complaints were followed up, and taken care of promptly.
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Store Manager

Against All Odds
01.2001 - 03.2004
  • Organized strategic meetings with Senior Management to find new ways to market the company and increase visibility.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Increased profitable sales through proper forecasting and scheduling.
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

Capella University
04.2018

High School Diploma -

Art & Design H.S
06.1998

Skills

  • Strategic thinking
  • Relationship building and influence
  • Results focus
  • Retail Operations
  • Coaching and Mentoring
  • Profit and Loss Management
  • Operations Oversight
  • Sales Growth

Accomplishments

    T-Mobile winner circle winner Q3 2019, Q2 2020, Q4 2021, Q2 2022, Q4 2022.

    Verizon wireless winner circle winner 2005, 2006,2007, 2009.

    Verizon wireless NPS award winner 2006, 2007, 2010, 2011.

Timeline

General Manager

Etainhealth
01.2024 - Current

Retail Store Manager

T-Mobile
09.2014 - 10.2023

Solutions Manager

Verizon Wireless
11.2004 - 08.2014

Assistant Manager

Duane Reade
03.2004 - 11.2004

Store Manager

Against All Odds
01.2001 - 03.2004

Capella University

High School Diploma -

Art & Design H.S

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Thomas Stewart