Summary
Overview
Work History
Education
Affiliations
Certification
Roles And Responsibilities
References
Websites
Timeline
CustomerServiceRepresentative
THOMAS STOKES

THOMAS STOKES

Project Management Professional
Canton,Georgia

Summary

PROJECT MANAGEMENT PROFESSIONAL I am a forward-thinking leader with a keen ear and deep understanding of resolving customer problems with efficiency and civility. Three decades has made me an expert in anticipating issues before they happen, and developing mitigations to get ahead of them when they do. I'm dedicated to increasing productivity and delivering excellence by enabling my teams to do what they do best. I have a proven history of building bridges which energizes a greater collaboration within my teams. Whether serving in the role of Senior Project Manager, Program Manager or PMO Director, I bring highly credible leadership to the task of directing multi-functional project teams engaged in full system development and implementation in highly technical environments. Of course, I am seasoned in using a wide variety of EPM tools such as Clarity, MS Project, Rally, JIRA, PlanView, and more. I have been responsible for numerous multi-year, multi-million dollar projects as well so I am well versed in financial accountability.

Overview

30
30
years of professional experience
10
10
Certification

Work History

Senior Project Manager

Global Payments
Atlanta, Georgia
11.2016 - Current
  • I Provide leadership to a diverse portfolio of multi-million-dollar initiatives ranging from new products and services to platform and systems upgrades
  • I lead teams from across a diverse and complex enterprise landscape made up of numerous, challenging merged/acquired cultures. Yet we deliver projects on-time and on-budget contributing solutions designed to transform our business into an ever-improving merchant-serving, Fortune 500 FinTech giant

Senior Project Manager

InComm
Atlanta, Georgia
04.2016 - 10.2016
  • I deliver effective leadership to strategic infrastructure initiatives designed to achieve an aggressive growth strategy to transform legacy technology into cutting edge, state-of-the-art operations
  • I led the team that built a converged technology platform using EMC vBlock and VMAX all-flash coupled with Enterprise Hybrid Cloud, (EHC). The result was our ability to provision new systems was reduced from weeks to mere minutes

Manager of Project Management

FIRST DATA
Atlanta, Georgia
01.2014 - 01.2016
  • I provide leadership and oversight to a portfolio of 70+ PMO led projects executed by 22 direct report project managers achieving key milestones and deliverables across multiple corporate strategic prioritized initiatives
  • By evaluating each project's key performance metrics, I am able to ensure every program remains on track and in compliance with expectations, governance standards, and ever-evolving security requirements
  • Giving back is crucial, so I train and mentor team members leveraging focused coaching using real time individual performance observations
  • My team and I ensure senior leadership is provided real time project and program performance data required to enable them to make fact based, intelligence driven decisions

Senior Project Manager

MATRIX RESOURCES for FISERV
Atlanta, Georgia
01.2012 - 01.2014
  • I manage a portfolio of 4-8 simultaneous projects spanning global enterprise initiatives
  • I lead teams of network engineers, system and cyber security professionals, data center infrastructure engineers, and many others to build backup, storage, enterprise technology upgrades, migrations, legacy refreshes and consolidations as well as decommissions
  • I feel it is important to ensure compliance with governance over project management best practices, prioritization, tracking, scheduling, and reporting

Program Director

PAYMETRIC
Atlanta, Georgia
01.2011 - 01.2012
  • I am Director of a major international initiative centered on PCI compliance and SAP software integration, working to provide direction and oversight for 8-10 senior level project managers worldwide
  • My team and I ensure deployment of technologies to support and enable PCI compliance of global business transactions for both North American and international merchants
  • I serve as the primary point of contact for client relationship management and expectations, overseeing all program activities, vendor negotiations, systems alignment, and team supervision
  • I also oversee cross-functional international teams of SAP developers, transaction and payment specialists, systems architects, and engineers.

Senior Project Manager

HUNTER TECHNICAL RESOURCES for ELAVON/US Bank
Atlanta, Georgia
01.2010 - 01.2011
  • At Elevon I directed software deployments on the Stratus real-time transaction processing engine, manage full project lifecycles and reporting throughout all stages of requirements research, documentation, systems design, development, testing and deployment
  • I also liaised across project management teams and various business units to manage delivery of transaction processing and data management systems software release cycles and code promotion for all environments, including development, QA, certification, and production.

Education

Business & Photography Studies -

Valencia Community College & Mid-Florida Technical Institute
01.1982

Affiliations

  • Project Management Institute (PMI)
  • Project Management Institute - Atlanta Chapter (PMI ATL)
  • Professional Photographers of America (PPA)
  • Georgia Nature and Landscape Photographers (GNLP)

Certification

  • SAFe Scrum Master 5, 2020
  • SAFe Agilist SA4, 2019
  • Lean Six Sigma Green Belt, 2018
  • ITILv3 Certification, 2010
  • PMP Certification, 2005
  • Risk Management
  • Effective Facilitation
  • Effective Leadership
  • CA Clarity v13 Training
  • Program Management
  • Managing Troubled Projects
  • PMO Best Practices

Roles And Responsibilities

  • Nokia, Atlanta, Georgia, 2009, 2011, Senior Project Manager, Orchestrated production software and infrastructure implementations. Delivered all reporting, daily end-to-end task allocation and progress tracking. Partnered with foreign government officials to provide oversight and attain legal agreements allowing interception of communications for suspect messaging users.
  • IBM, Atlanta, Georgia, 2008, 2009, Senior Project Manager, Governed the Health Net TRICARE relocation for 2,000 data center assets, consolidating an 18,000 square foot space to an updated, virtualized 5,000 square foot space. Led Tier 4 target site infrastructure build-out, server and network procurement, server power assessment and balancing, vendor oversight, and decommissioning and disposition of obsolete equipment.
  • Georgia Department of Transportation, Atlanta, Georgia, 2007, 2008, Senior Project Manager, Orchestrated implementation of Microsoft Server; coordinated staff training on transitioning from desktop to enterprise use. Defined previously nonexistent project management best practices. Oversaw implementation of change management and resource management processes.
  • Cingular Wireless / ATT Mobility, Atlanta, Georgia, Senior Project Manager, Directed procurement and deployment of 40 Sun T2000 servers in 3 hot-hot, load-balanced data centers, overseeing the full project lifecycle for hardware, peripherals, and systems software. Supervised design and requirements gathering, infrastructure and hardware evaluations, and final configuration. Also oversaw large-scale external client projects to install and configure new systems and applications.
  • The Atlanta Journal-Constitution, Atlanta, Georgia, Senior Project Manager, Built a cross-functional SME team to launch a feasibility study and all necessary requirements gathering, financial analysis, and sustainability planning for a new independent print product, overseeing all market research, concept development, and reporting.
  • Bellsouth, Atlanta, Georgia, Senior Project Manager, Coordinated implementation of Microsoft Project Server as part of internal staff training on centralized enterprise PM information systems; also trained on formal PMBOK methodologies, work breakdown structures, SDLC project schedules, milestones, scope, risk analysis, mitigation planning, and variance resolution. Oversaw documentation of best practices.
  • TIAA CREF, Atlanta, Georgia, Senior Project Manager, Defined and implemented a comprehensive project management methodology spanning nine departments of the business, using Clarity for project reporting and oversight of seven code releases for a multimillion-dollar core platform state-of-the-art modular SunGard Omni enterprise system. Ensured a multi-phased project management strategy taking all divisional needs into account, liaising with senior executives and management as needed. Boosted processing speed, efficiency, and accuracy 70% after migrating to SunGard.

References

  • Tom Randklev, Vice President, Global Product, CellPoint Digital, 404-216-7057, randklev@gmail.com
  • Karin Woodard, SVP, Program Management & Organizational Change, 785-550-2657, karin.woodard@globalpay.com
  • Rachel Smith-Crumm, Senior Director, Project Management Office, 480-766-6376, rsmithcrumm@tsys.com
  • Judi Thomas, Senior Director, Technical Program Management, 773-318-5885, judi.thomas@globalpay.com

Timeline

Senior Project Manager

Global Payments
11.2016 - Current

Senior Project Manager

InComm
04.2016 - 10.2016

Manager of Project Management

FIRST DATA
01.2014 - 01.2016

Senior Project Manager

MATRIX RESOURCES for FISERV
01.2012 - 01.2014

Program Director

PAYMETRIC
01.2011 - 01.2012

Senior Project Manager

HUNTER TECHNICAL RESOURCES for ELAVON/US Bank
01.2010 - 01.2011

Business & Photography Studies -

Valencia Community College & Mid-Florida Technical Institute
THOMAS STOKESProject Management Professional