Summary
Overview
Work History
Education
Skills
Certification
Tools
Timeline
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Thomas Tae

Lomita,California

Summary

Diligent and enthusiastic IT Graduate with a passion for technology and have knowledge in computing, network, operational software, and day-day troubleshooting/diagnostics for complex issues. Proven ability to quickly learn new technologies and adapt to dynamic environments. Skilled in troubleshooting, problem-solving, and collaborating within teams to achieve project goals. I am eagerly looking for an IT opportunity where I can contribute educational credentials and training as well as to stay abreast of emerging trends and technologies in the ever-evolving IT landscape.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Sushi Delight
01.2020 - 08.2023
  • Flexibly adapt and concurrently respond to 4-5 customer table requests, to changes in orders and work schedules, and to food
    readiness.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Coordinate with kitchen staff to comply with health and safety protocols to maintain sanitary environments.
  • Train over 15 junior colleagues with standards and procedures through shadow training.
  • Organized restocking, refilling, cashier closings, and reservations.

Intern

09.2016 - 12.2016
  • Maintained the best condition of the hotel at all times by ensuring guest room fixtures, furniture, and accessories are fully functional,
    and by conducting preventative tool and equipment maintenance against high-quality health and safety standards and regulations
    based on outlined schedules
  • Performed repair work through installation, calibration, and testing of engineering system.
  • Attentively communicated, documented, and addressed concerns raised by employees and guests to the front desk.

Exhibitor Services Representative

Hyundai Mobis
01.2020 - 01.2020
  • Managed exhibition logistics, effectively communicating with fellow exhibitors about event-related information, guidelines, and
    deadlines as well as coordinating storage and transportation of exhibited materials and products
  • Delivered exceptional customer service to every attendee with extensive knowledge of offered products and services and addressed
    their inquiries, concerns, and needs in professional manner to create welcoming experience.

Education

Bachelor of Science - Computer Information System

California State Polytechnic University, Pomona
Pomona, CA
12.2023

Skills

  • SIEM
  • Technical Support
  • Self-Motivated
  • Information Technology
  • Customer Service
  • Operating System
  • Technical Support
  • Log Analysis
  • Problem Solving
  • Mobile Device Management
  • MS Office

Certification

  • Google Cybersecurity
  • Google IT Support
  • AWS Cloud Practitioner
  • Microsoft Certified: Azure Fundamentals

Tools

  • VirusTotal
  • Splunk
  • Wireshark
  • Autopsy
  • Python
  • Linux

Timeline

Server

Sushi Delight
01.2020 - 08.2023

Exhibitor Services Representative

Hyundai Mobis
01.2020 - 01.2020

Intern

09.2016 - 12.2016

Bachelor of Science - Computer Information System

California State Polytechnic University, Pomona

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Thomas Tae