THOMAS THIBEAULT
Manchester,NH
Summary
Ambitious individual with proven track record of launching successful businesses, establishing and managing operations, and driving financial results. Respected leader who is adept at cultivating relationships with customers and employees, and motivating teams to work together to achieve business objectives. Exceptional problem-solving and communication skills, with a focus on creating customer-centric solutions to drive business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Driver
ATD
Londonderry, NH
01.2024 - Current
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Managed fuel consumption and expenses for vehicle operations.
- Managed time effectively to meet tight delivery deadlines.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Drove trucks to and from job sites to deliver supplies.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Assisted with loading and unloading freight when necessary.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Saved fuel by leveraging GPS to identify faster routes.
- Documented daily mileage, gas, and other data.
- Verified the contents of inventory loads against shipping papers.
- Reported any vehicle malfunctions or accidents immediately to management.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Achieved consistently high customer scores due to exceptional service.
- Followed routes assigned by dispatchers to meet delivery objectives.
- Adhered to company policies and procedures related to safety and security standards.
Owner/Operator
Tbow's Services
Manchester, USA
01.2019 - 08.2024
- Managed the daily operations related to customer service, inventory management, and marketing
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Maintained a high standard of customer service through quality assurance checks
- Negotiated contracts and agreements with business partners, vendors, and customers
- Developed and implemented strategies to increase customer satisfaction and loyalty
Tow Truck Operator
Bump and Grind
Kingston, USA
04.2018 - 08.2022
- Maintained knowledge of local roads and regulations while on the job
- Demonstrated ability to operate a tow truck in a safe and efficient manner
- Proficiently operated winches, chains, and cables to secure vehicles for transport
Assistant Manager
RC Nighelli Heating
Plaistow, USA
06.2017 - 04.2020
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Maintain furnaces and oil burners
- Fuel delivery
Skills
- Delivery
- Customer Service
- Business Administration
- Client Service
- Business Planning
- Bidding Process
- Contract Management
- Project Management
- Project Estimating
- Labor Relations
- Industry Expertise
- Bathroom Remodeling
Certification
- Fork Lift Operator
- Osha-10
References
References available upon request
Timeline
Driver
ATD
01.2024 - Current
Owner/Operator
Tbow's Services
01.2019 - 08.2024
Tow Truck Operator
Bump and Grind
04.2018 - 08.2022
Assistant Manager
RC Nighelli Heating
06.2017 - 04.2020