Thomas Thompson II
Harrison Township
Summary
Hands-on Information Technology professional with three years of experience in technical support, systems administration, and cybersecurity. Seeking an opportunity to leverage my technical skills in supporting secure, reliable, and efficient IT environments.
Overview
4
4
years of professional experience
Work History
IT Support Specialist
SLPT Global Pump Group
04.2023 - Current
- Administered Plex and Epicor ERP environments, including user access, system configuration, troubleshooting, and ongoing support.
- Managed production databases to keep business-critical applications running reliably, with a focus on performance, availability, and data integrity.
- Administered Microsoft 365 suite including user provisioning, licensing, and access management.
- Managed firewall configurations, monitored network traffic, and resolved connectivity and security issues.
- Installed, configured, and maintained antivirus software across workstations and servers, resolving security-related issues as needed.
- Threat detection and response.
- Troubleshoot, diagnose, and repair employee computers and mobile devices both onsite and remotely.
- Software Troubleshooting as requested through the Help Desk ticketing system.
- Handled the general setup and deployment of employees' personal computers and mobile devices.
- IT Orientation of new employees.
- Managed inventory of all IT equipment.
- Printer troubleshooting and repair, onsite and remote.
- Managed and repaired production-based IT systems.
- Upkeep of company servers through backups, updates, and configuration settings.
- License server setup and administration.
- Computer-Aided Design (CAD) software deployment, license administration, and troubleshooting.
- Managed user accounts for a plethora of required software.
- Print server set up; label printer, copier, and plotter.
- General networking and server setup for new job sites.
- Prepared company documentation for IT policies and tutorials for new and existing employees.
Computer Repair Technician Intern
Grosse Pointe Geek
05.2022 - 09.2022
- Reinstalled software programs and adjusted settings on existing software to fix machine malfunctions.
- Reassembled machines after making repairs and replacing parts.
- Scheduled appointments for in-store computer repairs as well as onsite services.
- Took calls that addressed customer inquiries and routed calls to appropriate staff members for further assistance.
- Maintained parts inventories and ordered any additional parts needed for repairs.
Education
Bachelor of Science in Information Technology -
Oakland University
Rochester04-2024
Skills
- Technical Support
- Database Management
- ERP Management
- Backup Management
- Disaster Recovery
- Server Management
- Computer Repair
- Software Deployment
- Active Directory
- Windows
- Windows Server
- Linux
- Mac OS
- Firewalls
- Antivirus Deployment & Administration
- License Server Administration
- CAD Software Administration
- Microsoft Office/ 365 Suite
- Networking
- Python, C, C#, and VBA
Timeline
IT Support Specialist
SLPT Global Pump Group
04.2023 - Current
Computer Repair Technician Intern
Grosse Pointe Geek
05.2022 - 09.2022
Bachelor of Science in Information Technology -
Oakland University