THOMAS THORNTON
Narragansett,RI
Summary
Dynamic and service-driven operations leader with a B.A. in Outdoor Recreation Business Administration and a proven track record in team management, customer relations, and golf operations. Experienced in overseeing staff teams of 1215 in both fitness and private golf club settings. Skilled in daily operations, inventory control, customer service, scheduling, and cross-department collaboration. Known for a hands-on leadership style that emphasizes service excellence, operational efficiency, and team development.
Overview
3
3
years of professional experience
Work History
Outside Services Manager & Golf Shop Attendant
Augusta Country Club
Manchester, ME
02.2025 - Current
- Oversee daily golf operations, focusing on team leadership, pro shop management, and operational efficiency.
- Supervise and schedule a 12-person staff, ensuring exceptional service and smooth operations.
- Manage inventory, assist with purchasing, and maintain strong vendor relations.
- Lead staff training and development to foster a high-performance culture.
- Maintain operational records, support budgeting, and contribute to member retention strategies.
Assistant Golf Professional Intern / Pro Shop Associate
Augusta Country Club
Manchester, ME
06.2024 - 08.2024
- Supported daily golf operations, including managing the driving range, practice areas, and golf cart fleet.
- Assisted with golf instruction programs, tournament setup, and pro shop retail operations.
- Performed administrative tasks, data entry, and customer service with attention to detail and professionalism.
- Contributed to marketing efforts and gained exposure to F&B and course maintenance operations.
- Helped achieve record-breaking revenue — the club’s highest in over a decade.
Team Leader/Building attendant
UMF Fitness & Recreation Center
Farmington, ME
01.2022 - 01.2024
- Managed a 15-person team to ensure daily operations and facility upkeep for 1,000+ members.
- Handled member inquiries and built strong relationships to support retention and satisfaction.
- Planned staff training programs and coordinated group activities to improve team engagement.
- Maintained a positive, productive work environment while overseeing smooth, efficient operations.
- Recognized for leadership, reliability, and ability to support both team members and patrons effectively.
Education
Bachelor of Arts - Outdoor Recreation Business Administration
University of Maine At Farmington
Farmington, ME05.2025
Skills
- Customer relations
- Customer service
- Organizational skills
- Relationship building
- Recruitment and hiring
- Teamwork and collaboration
- Time management
- Adaptability and flexibility
- Scheduling and coordinating
- Operations management
- Inventory management
Timeline
Outside Services Manager & Golf Shop Attendant
Augusta Country Club
02.2025 - Current
Assistant Golf Professional Intern / Pro Shop Associate
Augusta Country Club
06.2024 - 08.2024
Team Leader/Building attendant
UMF Fitness & Recreation Center
01.2022 - 01.2024
Bachelor of Arts - Outdoor Recreation Business Administration
University of Maine At Farmington
Similar Profiles
MARY STETZMARY STETZ
Lead Bartender at Augusta Country ClubLead Bartender at Augusta Country Club
Victoria EllisVictoria Ellis
FRONT DESK RECEPTIONIST at AUGUSTA COUNTRY CLUBFRONT DESK RECEPTIONIST at AUGUSTA COUNTRY CLUB
Elijah WilliamsElijah Williams
Golf Services at Augusta Country ClubGolf Services at Augusta Country Club
Julie ManocchiaJulie Manocchia
Sales and Service Representative at Blue Cross and Blue Shield of Rhode IslandSales and Service Representative at Blue Cross and Blue Shield of Rhode Island
Aidan RileyAidan Riley
Line Cook at Mak Mak EateryLine Cook at Mak Mak Eatery