Thomas Tillotson
Kyle
Summary
Dynamic professional with extensive experience in service operations management and quality control implementation. Proven track record in streamlining processes and resolving customer inquiries, leading to improved efficiency and satisfaction.
Overview
20
20
years of professional experience
Work History
Service Director
San Marcos CDJR
San Marcos
07.2025 - 07.2026
- Streamlined service department operations to maximize customer satisfaction and efficiency.
- Trained staff on service procedures and effective customer interaction techniques.
- Coordinated service schedules to optimize technician utilization and resource allocation.
- Implemented standard operating procedures to improve workflow efficiency.
- Provided support in resolving customer complaints and inquiries promptly.
- Facilitated regular team meetings to improve communication and service quality.
Service Manager
San Antonio CDJR
San Antonio
03.2025 - 07.2025
- Trained new staff on service procedures and customer interaction techniques.
- Assisted customers in understanding service options and pricing structures.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Assisted with customer service during busy hours.
Service Director
Onion Creek Volkswagen
Austin
01.2024 - 03.2025
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Service Director
South Point Hyundai
Austin
04.2023 - 01.2024
- Managed service department operations to ensure customer satisfaction and efficiency.
- Implemented standard operating procedures to enhance workflow efficiency.
- Provided support in resolving customer complaints and inquiries promptly.
- Facilitated regular team meetings to improve communication and service quality.
- Analyzed customer feedback to identify areas of improvement in product design and services provided.
- Managed daily operations of customer service department, including scheduling, training and supervising staff.
Recon Service Manager
Covert Ford
Austin
04.2021 - 04.2023
- Established off-site reconditioning department, improving operational efficiency through better resource allocation.
- Implemented policies and procedures, reducing repair turnaround time for used vehicles.
- Collaborated with used car management to achieve performance targets.
- Recruited and trained staff to foster a skilled workforce.
- Served as service advisor for off-brand vehicle customers, ensuring quality service and customer satisfaction.
- Provided parts advisory support to enhance repair efficiency.
Recon Service Manager
Capitol Chevrolet
Austin
01.2019 - 04.2021
Assistant Service Manager
Whitlock Automotive
Dripping Springs
06.2018 - 01.2019
Service Manager
Christian Brothers Automotive
Austin
04.2018 - 06.2018
Store Manager
Austin's Automotive Specialists
Buda
02.2014 - 04.2018
General Manager
Stadium Automotive
Eugene
06.2012 - 01.2014
Sales Manager
Tire Factory
Eugene
07.2006 - 06.2012
Education
High School Diploma -
Willamette High School
Eugene, OR01-1999
Skills
- Client management
- Operations oversight
- Performance evaluation
- Quality control implementation
- Operational standards
- Scheduling optimization
Military
- Marine Corps Veteran 1999-2003
Timeline
Service Director
San Marcos CDJR
07.2025 - 07.2026
Service Manager
San Antonio CDJR
03.2025 - 07.2025
Service Director
Onion Creek Volkswagen
01.2024 - 03.2025
Service Director
South Point Hyundai
04.2023 - 01.2024
Recon Service Manager
Covert Ford
04.2021 - 04.2023
Recon Service Manager
Capitol Chevrolet
01.2019 - 04.2021
Assistant Service Manager
Whitlock Automotive
06.2018 - 01.2019
Service Manager
Christian Brothers Automotive
04.2018 - 06.2018
Store Manager
Austin's Automotive Specialists
02.2014 - 04.2018
General Manager
Stadium Automotive
06.2012 - 01.2014
Sales Manager
Tire Factory
07.2006 - 06.2012
High School Diploma -
Willamette High School