Thomas Twetten
Euless,TX
Summary
Dynamic professional with extensive experience at DH Pace, specializing in project management and customer engagement. Proven track record of boosting team collaboration and executing strategic marketing initiatives. Strong presentation skills demonstrated through successful mentorship of junior staff and driving operational efficiency, resulting in high service standards and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Salesperson
DH Pace
Dallas , TX
02.2022 - Current
- Engaged customers to identify their needs and recommend suitable products.
- Demonstrated product features and benefits to enhance customer understanding.
- Collaborated with team members to develop promotional strategies and displays.
- Advised customers on the latest product features and benefits.
- Coordinated project schedules and resources to ensure timely completion.
- Assessed project risks and implemented mitigation strategies proactively.
- Mentored junior team members to enhance their project management skills.
Business Owner
Wall to Wall Garage Solutions
Dallas, Texas
06.2019 - 02.2022
- Managed daily operations and ensured smooth workflow across all departments.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw financial planning, budgeting, and cash flow management activities.
- Conducted market research to identify trends and opportunities for growth.
Dispatch Manager
DH Pace
Dallas, Texas
08.2017 - 06.2019
- Supervised a team of dispatch staff, providing training and support.
- Oversaw quality control measures to maintain high service standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Technician
DH Pace
St Louis, Missouri
07.2014 - 08.2017
- Maintained and repaired various types of doors and access systems.
- Conducted routine inspections to ensure safety and functionality.
- Collaborated with team members to troubleshoot technical issues.
- Provided customer service by addressing client questions and concerns.
- Managed quality control and maintained high level of customer satisfaction.
Installation Manager and Door Technician
DH PACE OVERHEAD DOOR
St Louis, Missouri
07.2014 - 12.2015
- Manager of Installations for St Louis
- Manage installs, sales and administrative team
- Manage labor and the installation process
- Follow up with incomplete tickets and warranties
- Address all customer and employee concerns relating to residential installation and service
- Take emergency calls from customers during closed hours (nights and weekends)
- Door Technician
- Installed and serviced residential garage doors
- Serviced commercial doors: loading docks, drive in factories, airport hangars, etc.
Director of The Container Store Installations for St Louis
The Container Store
St Louis, Missouri
05.2013 - 07.2014
- Managed all installs for the greater St Louis area
- Communicated with the local store and corporate regarding any issues
- Resolved any customer service issues
- Installed for, and represented, The Container Store
- Oversaw all jobs and hired help according to anticipated need
- Met with store managers to discuss their requirements, progress reports, and overall satisfaction
- Residential Contracting
- Painting, decking, drywalling, etc.
Installer for The Container Store
The Container Store
Dallas, Texas
05.2012 - 05.2013
- Installed for, and represented, The Container Store throughout greater Dallas area
- Communicated with the local stores and corporate office regarding any issues
- Resolved any customer service issues
Student Worker
University of Dallas Campus Safety
Irving, Texas
10.2009 - 07.2011
- Communicated clearly and concisely with officers regarding the safety of campus
- Recorded activities on campus and the officer’s actions for Captain’s review
- Recorded all citations and lost and found items using Microsoft Excel
- Helped students in issues involving citations, lost and found items and locked doors
- Managed communications in the office: phone calls, faxes, emails, alarm systems
- Provided background check on vehicles for officers
Cafeteria line server and utility worker
ARAMARK
Irving, Texas
10.2008 - 04.2009
Coach, Teacher, Counselor
Summit Educational Association
Milwaukee, Wisconsin
01.2008 - 01.2009
- Helped reorganize program’s schedule to run more efficiently
- Taught math, reading, and history
- Coached and refereed sports
- Advised and counseled students one-on-one
Camp Counselor, Group leader
Youth Service International
Lafayette, Indiana
01.2003 - 01.2007
- Organized daily events and classes
- Coached and mentored campers on a one-on-one basis
Roustabout
Dakota Intertek Corporation
New Berlin, Wisconsin
01.2005 - 01.2005
Education
Bachelor of Arts - History
University of Dallas
Irving, Texas05.2011
Skills
- Microsoft Office Suite
- Language working proficiency
- Data management
- Presentation skills
- Mechanical aptitude
- Team collaboration
- Industry knowledge
- Strategic thinking
- Department development
- Customer engagement
- Project management
Community Service
New Orleans Service Project: winters of 2005-2006 and 2006-2007, renovated houses post-Katrina, Mexico Service Project: summer of 2004 and 2006, facilities renovation
Timeline
Salesperson
DH Pace
02.2022 - Current
Business Owner
Wall to Wall Garage Solutions
06.2019 - 02.2022
Dispatch Manager
DH Pace
08.2017 - 06.2019
Technician
DH Pace
07.2014 - 08.2017
Installation Manager and Door Technician
DH PACE OVERHEAD DOOR
07.2014 - 12.2015
Director of The Container Store Installations for St Louis
The Container Store
05.2013 - 07.2014
Installer for The Container Store
The Container Store
05.2012 - 05.2013
Student Worker
University of Dallas Campus Safety
10.2009 - 07.2011
Cafeteria line server and utility worker
ARAMARK
10.2008 - 04.2009
Coach, Teacher, Counselor
Summit Educational Association
01.2008 - 01.2009
Roustabout
Dakota Intertek Corporation
01.2005 - 01.2005
Camp Counselor, Group leader
Youth Service International
01.2003 - 01.2007
Bachelor of Arts - History
University of Dallas