Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Thomas Underwood

Bradenton,FL

Summary

Enthusiastic Cast Member known for high productivity and efficiency in task completion. Possess specialized skills in customer service, communication, and problem-solving. Excel in teamwork, adaptability, and empathy, ensuring exceptional guest experiences.

Overview

25
25
years of professional experience

Work History

Cast member

Walt Disney World Resort
Lake Buena Vista, Florida
09.2014 - 03.2018
  • Engaged guests through interactive experiences and entertainment activities.
  • Provided exceptional guest service in a fast-paced environment.
  • Followed safety protocols to ensure a secure environment for guests and staff.
  • Assisted in maintaining cleanliness and organization of assigned areas.

Cast Member

Disneyland Resort
Anaheim, California
02.2008 - 08.2014
  • Provided exceptional guest service to enhance visitor experiences.
  • Resolved guest concerns promptly to ensure satisfaction and enjoyment.
  • Collaborated with team members to maintain park cleanliness and safety.
  • Trained new cast members on operational procedures and guest interactions.
  • Managed crowd control during peak times to maintain orderliness in the facility.

Owner/Operator

Underwood’s Bowling Supply
Lakewood, California
04.1993 - 09.2007
  • Managed daily operations of bowling supply retail and distribution.
  • Oversaw inventory management to ensure product availability and accuracy.
  • Coordinated vendor relationships for timely procurement of bowling equipment.
  • Trained staff on customer service techniques and product knowledge.
  • Handled customer inquiries and resolved issues to maintain satisfaction.

Education

Bachelor of Science - Theological Studies

Sun Coast Bible Institute
Bradenton, FL
05-2025

High School Diploma -

Compton Community College
Compton, CA
06-1971

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Community engagement
  • Event planning
  • Project management

References

References available upon request.

Timeline

Cast member

Walt Disney World Resort
09.2014 - 03.2018

Cast Member

Disneyland Resort
02.2008 - 08.2014

Owner/Operator

Underwood’s Bowling Supply
04.1993 - 09.2007

Bachelor of Science - Theological Studies

Sun Coast Bible Institute

High School Diploma -

Compton Community College

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