Thomas Utzman
Longview,TX
Summary
Welcoming New Accounts Representative excited to transition to reputable company. Skilled at marketing bank products, handling account maintenance and evaluating new customer information. Hardworking, organized, and passionate job seeker with exceptional time management abilities and strong organizational skills eager to secure entry-level credit analyst position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
New Accounts Representative
First National Bank Of Hughes Springs
Liberty City
11.2023 - Current
- Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Utilized strong communication skills to establish rapport with customers and provide exceptional service.
Teller
First National Bank Of Hughes Springs
Liberty City
01.2023 - 11.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Delivery Supervisor
Chick-fil-A
Longview, TX
04.2021 - 11.2022
- Mentored new delivery team members, providing guidance on best practices and company policies.
- Increased delivery efficiency by streamlining route planning and prioritizing customer needs.
- Created detailed reports on team performance metrics, highlighting successes and addressing areas for improvement.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
Delivery Driver
Chick-fil-A
Longview, TX
11.2020 - 04.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Manager
Old Navy
Longview, TX
07.2018 - 11.2020
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
Senior Lead Associate
Old Navy
Longview, TX
12.2016 - 07.2018
- Assisted with new hire processing and existing training programs.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Developed other members throughout the store to help them become proficient in all areas
Sales Associate
Old Navy
Longview, TX
11.2015 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
BBA - Finance
University of Texas At Tyler
Tyler, TX12.2022
Skills
- Banking regulations knowledge
- Banking operations knowledge
- Quantitative Analysis
- Customer Service
- Computer Literacy
- Financial Analysis
- Leadership
- Microsoft Office/Excel
- Multitasking
- Attention to detail
Accomplishments
- Led district of 20+ stores in ONC' (Old Navy Card) applications in 2018
- Associate of the month for June and November of 2017
- Associate of the month in February and July of 2018
Timeline
New Accounts Representative
First National Bank Of Hughes Springs
11.2023 - Current
Teller
First National Bank Of Hughes Springs
01.2023 - 11.2023
Delivery Supervisor
Chick-fil-A
04.2021 - 11.2022
Delivery Driver
Chick-fil-A
11.2020 - 04.2021
Manager
Old Navy
07.2018 - 11.2020
Senior Lead Associate
Old Navy
12.2016 - 07.2018
Sales Associate
Old Navy
11.2015 - 12.2016
BBA - Finance
University of Texas At Tyler
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