Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Vonnieda

Carlisle,PA

Summary

Talented Test Specialist skilled at performing tests, collecting data, writing reports, and a systematic and meticulous approach to managing information. Offering 15+ years of Information Technology experience.

Priority-driven System Engineer well-versed in training people in the features and benefits of software and applications. Talented professional adept at finding reliable solutions for client issues. Ready for new role overseeing efficiency improvements to software and hardware.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Infrastructure Test Specialist

Collabera Inc.
10.2021 - 04.2024
  • Assessed accuracy of data and documents by utilizing standardized measurements and tests.
  • Established testing procedures to codify consistent, high-quality approach.
  • Managed communication between different stakeholders to gather information, resolve differences and implement improvements.
  • Completed documentation outlining tests performed and results obtained.
  • Analyzed interruption reports and outage databases to identify outage trends and determine needed coordination changes.
  • Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
  • Interpreted test information to resolve design-related problems.
  • Worked to create safe, low-cost and dependable designs.
  • Conferred with engineers and designers to investigate and solve failure issues.
  • Devised and implemented updates and resolutions for handling risks, maintaining compliance and improving designs.

Systems Engineer

Apex Systems
06.2019 - 10.2021
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Implemented networking and server changes to meet client budgets and needs.
  • Collaborated with executive team to define business requirements and systems goals.
  • Checked for accuracy and functionality during implementation of new systems.
  • Conducted end-user reviews for modified and new systems.
  • Suggested system updates or changes after conduct in-depth technical reviews.
  • Optimized networked software and operating systems by applying updates and patches.
  • Researched software and systems products to determine purchase recommendations.
  • Tested and analyzed equipment design and performance feasibility to determine potential ROI.
  • Completed software updates and assessed security patches for optimized computer use.
  • Integrated database and backup servers into enterprise systems.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Designed and implemented system security and data assurance.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Resolved issues related to operational components for LAN, WAN and voice systems.

Service Desk Technician

A&T Systems Incorporated
02.2018 - 06.2019
  • Responded promptly to incoming sales leads and requests for technical support.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Installed and configured operating systems and applications.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Tested new software and hardware prior to deployment.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured and tested new software and hardware.

End User Support – Site Lead

Universal Solutions Incorporated
06.2017 - 02.2018
  • Maintained records and logs of work performed and materials and equipment used.
  • Provided onsite training to help develop employee skills.
  • Resolved issues among team members to keep employees on task.
  • Prioritized and delegated workload based on available materials.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

IT Support Technician

Diverse Technologies Corporation
05.2010 - 06.2017
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
  • Managed high levels of call flow and responded to technical support needs.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Offered assistance in implementing and developing training programs.
  • Monitored system performance to identify potential issues.
  • Configured and tested new software and hardware.
  • Tested new software and hardware prior to deployment.

Education

Computer Programming Specialist

Computer Learning Network
Mechanicsburg, PA
08.2004

Skills

  • Test case development
  • Technical Support
  • Cybersecurity
  • System Testing
  • Security Protocols
  • System Administration
  • End-User Training
  • Mac systems
  • Personnel Oversight
  • Incident Management
  • Customer service expert
  • Videoconferencing

Certification

  • SY0-401 CompTIA Security+ Ce
  • 220-901, 220-902 CompTIA A+ Ce
  • MCTS 070-680 Windows 7, Configuring

Timeline

Infrastructure Test Specialist

Collabera Inc.
10.2021 - 04.2024

Systems Engineer

Apex Systems
06.2019 - 10.2021

Service Desk Technician

A&T Systems Incorporated
02.2018 - 06.2019

End User Support – Site Lead

Universal Solutions Incorporated
06.2017 - 02.2018

IT Support Technician

Diverse Technologies Corporation
05.2010 - 06.2017

Computer Programming Specialist

Computer Learning Network

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Thomas Vonnieda