Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Walters

Hamilton,NJ

Summary

Dedicated and organized Operations Manager with over 5+ years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

6
6
years of professional experience

Work History

Operations Manager

FedEx:Ground
Hamilton, NJ
01.2018 - Current
  • As a Load Area Manager, the responsibilities are making sure trailers are getting loaded fully and dispatched to their next destination on time daily.
  • As an Unload Manager, I Maintained a certain volume per hour while making sure all priority accounts are getting done on time.
  • As a Central Control Operator, I Oversee cameras and control buttons for the entire building making sure packages are safely getting delivered from one end of the building to the next.
  • As a Yard Manager, I Oversee yard jockeys' schedules, making sure the sort always has enough power to move trailers from one door to the next.
  • Training new employees for the appropriate role they are initially hired for.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Planned delivery routing, team workflows and promotional initiatives.

Education

High School Diploma -

Bordentown Regional High Schoo
Bordentown, NJ
06-2014

Some College (No Degree) - Business Management

Keystone College
La Plume, PA

Some College (No Degree) -

Rowan College At Burlington County
Mount Laurel, NJ

Skills

  • Financial Management
  • Labor Relations
  • Document Control
  • Customer Service
  • Team Management
  • Operations
  • Workflow Coordination
  • Inventory Management
  • Staff Management
  • Safety Oversight
  • Quality Management
  • Storage Management
  • Loading and Unloading

Timeline

Operations Manager

FedEx:Ground
01.2018 - Current

High School Diploma -

Bordentown Regional High Schoo

Some College (No Degree) - Business Management

Keystone College

Some College (No Degree) -

Rowan College At Burlington County

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Thomas Walters