Thomas Walters
Vadlosta,United States
Summary
- Customer-oriented Sales Engineer with 6 years of experience determining creative means for revenue growth and development. Thoughtful campaign facilitator designing sales and departmental plans with company goals and identity in mind.
- Responsible and motivated employee ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
- Currently directing a cross-functional team of 15 members from 5 different departments. I have great ability to to get buy in and get the team to work towards a common goal.
- Mentored and couch new team members providing a positive learning environment and contributing to their professional growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Engineer
AutoAlert
Valdosta, GA
12.2021 - Current
- Demonstrated how to properly use and apply products, enabling customers to learn about features before purchasing items.
- Provided assistance to customers, helping find needed products and introducing new offerings.
- Took part in trainings and workshops, learning about upcoming product launches and new merchandise.
- Maintained thorough understanding of marketplace, competitors and industry trends to identify new business and marketing opportunities.
- Collaborated with management and clients to determine product roadmap and milestones.
- Supported sales team members to drive growth and development.
- Took a CRM from 0 active clients to over 100 since I joined the team
National Account Manager
Elead
Valdosta, GA
06.2018 - 12.2021
- Connected with current customers to assess satisfaction, determine needs and offer new services.
- Demonstrated products at customer locations and answered questions.
- Pro-actively identified and solved complex problems impacting sales and business direction.
- Reduced process gaps, updating sales collateral and training materials while mentoring new hires on protocol and best practices.
- Monitored trends in customer industries and marketplaces to shape sales methods.
Performance Manager
Elead
Valdosta, GA
07.2017 - 06.2018
- Reviewed established procedures to assess areas in need of improvement.
- Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Business
Georgia Military College - Milledgeville
Milledgeville, GASkills
- National Account Manager
- Solution selling
- Problem resolution
- Business growth and retention
- Compelling leadership skills
- Key account development
Certification
- Scrum Master Certified
Timeline
Sales Engineer
AutoAlert
12.2021 - Current
National Account Manager
Elead
06.2018 - 12.2021
Performance Manager
Elead
07.2017 - 06.2018
Some College (No Degree) - Business
Georgia Military College - Milledgeville
- Scrum Master Certified
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