Thomas Watkins
Jacksonville,FL
Summary
Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Safety-focused individual possessing outstanding driving record. Proactive, reliable, and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic. Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs. Punctual Driver with unprecedented talents in truck operations, loading, and unloading, and route coordination. Experience in operating and driving various trucks to transport goods and materials. Committed to ensuring delivery within specified timeframes.
Overview
8
8
years of professional experience
Work History
CDL B Dumptruck Driver
Liberty Landscape Supply
04.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Professional Driver/Furniture Mover
Furniture Mart
11.2023 - 03.2024
- Improved customer satisfaction by providing timely and efficient transportation services.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
- Delivered exceptional service by promptly addressing passenger concerns and requests.
- Updated records with mileage, times, and expenses.
- Kept completely clean driving record with no reportable incidents.
- Drove various types of vehicles including sedans, SUVs, vans, small trucks or buses ensuring adaptability across diverse assignments within the fleet team.
- Assisted in training new drivers on company policies, procedures, and best practices for safe driving techniques.
Professional Driver/Furniture Mover
Fresh Start
01.2023 - 06.2023
- Walked through customer sites with checklists to verify job completion.
- Maintained safe driving habits to protect property and general public on roadways.
- Moved over customer boxes weighing up to 100 lbs to and from trucks, working quickly to maintain schedules.
- Moved over customer boxes weighing up to 100 lbs to and from trucks, working quickly to maintain schedules.
- Managed proper transportation of dangerous goods with no incidents.
- Planned safe and practical routes based on traffic patterns, weather conditions and company policies.
- Followed customer instructions about placement of items and special considerations for handling.
- Communicated with customers regarding moving needs and deadlines.
- Secured items in truck by strapping over protective padding.
- Loaded and unloaded company trucks with tools, equipment and furniture.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Coordinated pick-ups and deliveries with clients.
- Handled customer transactions for services rendered and helped clients fill out appropriate paperwork.
- Protected company inventory by maintaining and organizing storage areas.
- Transported materials and pallets between areas.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
- Delivered exceptional service by promptly addressing passenger concerns and requests.
Realtor
Independent Contractor
03.2022 - 12.2022
- Managed real estate transactions from initiation to closing.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Represented buyers and sellers in major real estate transactions.
- Researched and determined competitive market price.
- Scheduled home viewings with potential buyers.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Generated list of properties to meet specific client needs.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Maintained current and accurate CRM database of prospective customers.
- Executed marketing efforts via cold calling, postcard mailings and door knocking,
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Accompanied buyers during property inspections.
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
- Promoted properties via advertisements, open houses and multiple listing services.
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
- Facilitated new property listing to increase inventory.
- Conducted home buyer workshops, educating buyers on home purchasing process.
- Developed relationships with asset management companies and local builders to link affordable units and buyers.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Served as local real estate expert, advising customers on market dynamics and home prices.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Showed residential properties and explained features, value and benefits of available homes.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Planned and coordinated open house events to move properties.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Presented properties to potential buyers to address questions or concerns.
- Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
- Called or emailed lapsed clients to inquire about continuing needs.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Maximized market share by working with clients and building relationships.
- Attended progress meetings and cold call sessions to hone lead generation skills.
- Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
- Assisted investors with remodeling plans and costs to drive client profitability and long-term business retention.
Valet Attendant
Parking Management Services
11.2021 - 02.2022
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Returned guests' vehicles while following safe driving practices and obeying traffic laws.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Maintained cleanliness of service area by sweeping, mopping and organizing.
- Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
- Removed snow from common areas to create safe operating environment.
- Processed all point of sale transactions accurately, counted back coin and currency and provided receipts to all customers.
- Greeted customers and took car keys to park vehicles in available spots.
- Coordinated team of valets handling car parking needs for regular guests and special event parking.
- Informed guests of location of hotel reception, concierge and lounges.
Customer Service Representative
Dial America
10.2020 - 11.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Photographer
Cady Studios
06.2019 - 09.2020
- Photographed special events, parties and portraits.
- Collaborated with clients to plan shoots and boost satisfaction with photos.
- Explained price and package details to customers.
- Cropped, manipulated and performed color balance for final images.
- Utilized filters, edits and after-effects to enhance photos.
- Set up camera control equipment, stands and tripods for shoots.
- Set up lights, backdrops and props for shoots and events.
- Planned and obtained original shots using innovative thinking and new techniques.
- Scouted locations and curated props for photography shoots.
- Worked with design team to align photography with project specifications.
- Maintained various studio equipment.
- Saved and archived images and maintained master image library for future use.
- Tracked studio inventories and ordered new supplies when needed.
- Took pictures of individuals, families and small groups in studio or on location.
- Coordinated and completed photoshoots for individuals, families and small groups.
- Transferred photographs to computers for editing, archiving and electronic transmission.
- Used traditional or digital cameras along with tripods, filters and flash attachments.
- Reviewed sets of photographs to select best work.
- Uploaded digital images for editing, archiving and electronic transmission.
- Enhanced, retouched and resized photographs and negatives using airbrushing and other techniques.
- Manipulated and enhanced scanned or digital images using computers and specialized software.
- Created artificial light using flashes and reflectors.
- Selected and adjusted subjects, equipment and lighting to achieve desired effects.
- Tested equipment prior to use, verifying good working order.
- Determined project goals, locations and equipment needs by studying assignments and consulting with clients or advertising staff.
- Set up, mounted or installed photographic equipment and cameras.
- Performed maintenance tasks to keep equipment working properly.
- Selected and assembled photography equipment and required backdrops.
- Engaged in research to develop new photographic procedures and materials.
- Selected and assembled equipment and required background properties.
- Facilitated general office operations by scheduling appointments, keeping books and ordering supplies.
- Directed activities of workers setting up photographic equipment.
- Estimated or measured light levels, distances and numbers of exposures using measuring devices and formulas.
Petroleum Supply Specialist (92F)/CDL Truck Driver
US Army
10.2016 - 04.2019
- Performed inspections, maintenance service and basic repairs on equipment.
- Connected hoses and valves and operated pumps to load petroleum products into tanker trucks, airplanes, ships and railroad cars.
- Checked controls and adjusted settings to maintain optimum temperature and pressure.
- Planned movement of products through lines to processing, storage and shipping units by utilizing knowledge of interconnections and capacities of pipelines.
- Inspected equipment to verify correct tank levels, temperatures, chemical amounts and pressures.
- Turned valves and started pumps to regulate flows of gases, liquids, slurries or powdered materials.
- Reported delays, accidents or other traffic and transportation situations to bases or other vehicles with telephones and two-way radios.
- Monitored process indicators, instruments, gauges and meters to detect and report faults.
- Collected product samples by turning bleeder valves or lowering containers into tanks to obtain oil samples.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Prepared inventory for shipment by attaching tags and labels.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Identified opportunities to reduce cost and improve productivity.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Created and enforced policies and procedures for entire logistics team.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Consistently met company and department objectives within budget and time constraints.
- Directed investigations to verify and resolve customer or shipper complaints.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Implemented and planned warehouse safety and security programs and activities.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Examined expenditures to develop plans and budgets for increasing profits or improving services.
- Established or monitored specific supply chain-based performance measurement systems.
- Established transportation cost standards and economical shipping practices.
- Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
- Logged all transactions in real time to keep tracking system updated.
- Established effective communication lines between suppliers/vendors and internal stakeholders to facilitate smooth order processing and delivery scheduling.
- Operated equipment such as forklifts, pallet jacks and cherry pickers.
- Ensured timely delivery of petroleum supplies to various locations, maintaining strong relationships with transportation providers.
Education
Associate of Applied Business - Accountant
Devry University
Orlando, United States03.2025
Skills
- Traffic laws knowledge
- City and non-city driving
- Customer Service
- Valid Driver's License
- Punctual and Reliable
- Clean Driving Record
- Punctuality
- Patience and understanding
- GPS and route planning
- Route Planning
- Flexible Schedule
- Problem-Solving
Accomplishments
- Achieved 6 Army Achievement Medals through effectively helping with Anything I was asked to do with no problems.
- Documented and resolved Low Fuel efficiency which led to better, mileage for trucks and other vehicles.
- Supervised team of 5 Soldiers.
Affiliations
- National Honor Society
Timeline
CDL B Dumptruck Driver
Liberty Landscape Supply
04.2024 - Current
Professional Driver/Furniture Mover
Furniture Mart
11.2023 - 03.2024
Professional Driver/Furniture Mover
Fresh Start
01.2023 - 06.2023
Realtor
Independent Contractor
03.2022 - 12.2022
Valet Attendant
Parking Management Services
11.2021 - 02.2022
Customer Service Representative
Dial America
10.2020 - 11.2021
Photographer
Cady Studios
06.2019 - 09.2020
Petroleum Supply Specialist (92F)/CDL Truck Driver
US Army
10.2016 - 04.2019
Associate of Applied Business - Accountant
Devry University
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