Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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THOMAS WEAVER

Columbia,SC

Summary

Dynamic hospitality professional with a proven track record at Hyatt Place Columbia/Vista, excelling in customer communication and timely complaint resolution. Adept at multitasking and training new employees, I consistently deliver exceptional guest service while resolving challenges with resourceful solutions. Committed to fostering positive experiences and enhancing team performance.

Overview

6
6
years of professional experience

Work History

Gallery Host

Hyatt Place Columbia/Vista
Columbia, SC
01.2025 - Current
  • Provided customer service to patrons by answering questions and addressing concerns.
  • Assisted guests in answering questions and completing check-in and check-out processes.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.

Valet/Bellman

Harbourview Inn
09.2022 - 07.2024
  • Built positive customer rapport for customers, friendly and professional service.
  • Provided punctual, polite valet services to uphold professional standards.
  • Trained new team members on company procedures.

Back of House Team Member

Chick-Fil-A
07.2019 - 05.2021

Education

Bachelor of Arts - Psychology, Criminal Justice

University of South Carolina
Columbia, SC

Skills

  • Efficient work ethic
  • Customer Communication
  • Guest service
  • Multitasking and Organization
  • Conflict resolution
  • Crisis intervention
  • Timely complaint resolution
  • Employee training

Accomplishments

  • Employee of the quarter at Hyatt Place Columbia/Vista

Timeline

Gallery Host

Hyatt Place Columbia/Vista
01.2025 - Current

Valet/Bellman

Harbourview Inn
09.2022 - 07.2024

Back of House Team Member

Chick-Fil-A
07.2019 - 05.2021

Bachelor of Arts - Psychology, Criminal Justice

University of South Carolina

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