Thomas Weigel
Minneapolis,MN
Summary
Dynamic Operations Specialist with a proven track record at White House Custom Colors, excelling in process improvement and relationship building. Skilled in data analysis and strategic planning, I developed new roles that enhanced operational efficiency and fostered collaboration across departments, driving significant customer satisfaction and organizational growth.
Overview
10
10
years of professional experience
Work History
Maintenance Support Supervisor
White House Custom Colors
Eagan, MN
05.2022 - Current
- Built strong customer relationships through friendly and professional customer service.
- Collaborated with other departments to resolve escalated customer inquiries efficiently.
- Prioritized issues through proper documentation and monitoring to facilitate timely resolution and escalation.
- Utilized problem-solving techniques to identify root causes of IT related problems.
- Provided detailed reports of existing inventory and identified trends in usage for future supply. Furthermore, helped develop a organizational system for more ease of access.
- Managed projects from conception through completion, developing plans, assigning tasks, and monitoring progress.
- Lead a project identifying gaps in employee knowledge and process documentation - created a timeline closing knowledge gaps and revamping training material
PRE- Screen Customer Service
White House Custom Colors
Eagan, MN
12.2020 - 05.2022
- Performed inspections on outgoing products to ensure customer satisfaction and consistent production standards.
- Identified trends in customer inquiries to provide insights into areas for improvement within the organization.
- Experience in diplomacy techniques when handling difficult conversations with customers.
- Demonstrated interpersonal communication skills, and problem solving skills while interacting with customers on the phone and in person.
- Helped coordinate with existing customers to schedule tutorials and showings of company procedures and production methods in order to establish a better connection with our customer base.
Operations Specialist
White House Custom Colors
Eagan, MN
05.2020 - 12.2020
- Resolved customer service issues in a timely manner, ensuring customer satisfaction.
- Created detailed reports summarizing operational performance metrics for management review.
- Developed brand new positions within the company, providing feedback, facilitating growth, and expanding the scope of the position.
- Utilized data analysis techniques to identify areas for efficiency improvements within the organization.
- Coordinated with multiple vendors and technicians to ensure maximum efficiency for operational equipment.
- Established effective communication between various departments to facilitate collaboration.
Banquet Waiter
Old Chicago
Apple Valley, MN
05.2015 - 09.2019
- Greeted customers at the door and assigned seating schedules during peak busy hours.
- Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning dishes and silverware.
- Coordinated kitchen and server staff to ensure customers received their orders correctly, and in a timely fashion.
- Handled difficult customer situations with empathy, understanding and kindness to provide a solution for complex issues while remaining calm under pressure.
Education
High school diploma or GED -
Farmington High School
Farmington09.2013
ASSOCIATE - SCIENCE
Normandale Community College
Bloomington, MNSkills
- Strategic Planning
- Process Documentation
- Forecasting
- Relationship Building
- Technologically Adept
- Presentation skills
- Microsoft Office Suite experienced
- Interdepartmental communication and coordination
- Operations Development
- Human relations
- Process Improvement
- Staff training
- Data analysis
Timeline
Maintenance Support Supervisor
White House Custom Colors
05.2022 - Current
PRE- Screen Customer Service
White House Custom Colors
12.2020 - 05.2022
Operations Specialist
White House Custom Colors
05.2020 - 12.2020
Banquet Waiter
Old Chicago
05.2015 - 09.2019
High school diploma or GED -
Farmington High School
ASSOCIATE - SCIENCE
Normandale Community College
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