Summary
Work History
Education
Skills
Timeline
Generic

THOMAS WEST

Waterloo,NE

Summary

Experienced management professional with a diverse background spanning military leadership, human resources, customer service management, manufacturing, healthcare retail, and skilled trades. Proven ability to lead teams, support senior management, improve operational efficiency, and develop employees in high-accountability environments.

Work History

Human Resources Assistant Manager

HY-VEE
  • Supported recruiting, onboarding, corrective actions, and performance management processes.
  • Advised managers on coaching, discipline, and employee relations issues.
  • Maintained compliance with company policy and employment regulations.
  • Delivered employee training programs and maintained HR documentation accuracy.

Customer Care Manager

HY-VEE
  • Led teams of 10–40+ employees in high-volume environments handling hundreds of customer interactions daily.
  • Coached supervisors and staff to improve accountability, performance metrics, and customer satisfaction.
  • Developed and tracked KPIs, call quality metrics, and service benchmarks.
  • Resolved escalated customer issues while protecting brand reputation.
  • Implemented workflow improvements that reduced response times and increased operational efficiency.

Pharmacy Clerk

HY-VEE
  • Supported pharmacy operations in a regulated healthcare retail environment.
  • Maintained HIPAA compliance and accurate prescription data handling.
  • Improved workflow efficiency to reduce customer wait times.

Plumber

Gretna Plumbing
  • Performed residential and commercial installations, maintenance, and repairs.
  • Diagnosed and resolved complex plumbing issues independently.
  • Managed job-site priorities, materials, and customer communication.

Manufacturing / Production Associate

Guardian Cable Systems
  • Supported cable manufacturing operations and quality control processes.
  • Operated equipment following safety and production standards.
  • Identified defects and assisted in maintaining product quality.

Aviation Warfare Systems Operator

United States Navy
  • Operated advanced surveillance systems in mission-critical operations.
  • Maintained strict compliance with safety and technical standards.
  • Trained and mentored junior personnel.

Master's Training Specialist

United States Navy
  • Designed and delivered training programs for groups of 20–100+ personnel.
  • Mentored instructors and evaluated training effectiveness.
  • Managed curriculum development and continuous improvement.
  • Conducted performance assessments and coaching.

Education

Bachelor of Science - Business Administration And Management

Bellevue University
08.2023

MBA - Buisness Leadership

Bellevue University
Bellevue, Nebraska, NE

Skills

Team Leadership & Staff Development

Timeline

Plumber

Gretna Plumbing

Manufacturing / Production Associate

Guardian Cable Systems

Aviation Warfare Systems Operator

United States Navy

Master's Training Specialist

United States Navy

Human Resources Assistant Manager

HY-VEE

Customer Care Manager

HY-VEE

Pharmacy Clerk

HY-VEE

Bachelor of Science - Business Administration And Management

Bellevue University

MBA - Buisness Leadership

Bellevue University

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THOMAS WEST