Interdisciplinary Electronics and IT Specialist experienced in board-level design, remote sensors and cameras, analog signal conditioning, RF and wireless, fiber optics, maintenance of complex and critical network systems, network security, and test engineering. Qualified Test Engineer proven to implement and maintain cost-effective methods of system testing and troubleshooting to reduce operating costs. Technically savvy and skilled at quickly learning new concepts, software and equipment. Collaborative team player with excellent communication and interpersonal talents.
Hi, I’m
Thomas Wilson
Evansville,IN
Summary
Overview
10
years of professional experience
Work History
Team Select
Home Health CNA
10.2021 - Current
Job overview
- Educated patients on proper nutrition, exercise, and self-care management techniques for better overall health.
- Provided transportation assistance to doctor appointments or therapy sessions as needed for continued patient care outside the home setting.
- Reduced caregiver burden by providing respite care services that allowed family members time away from caregiving duties.
D&M Locksmith
Locksmith
08.2020 - Current
Job overview
- Collaborated with fellow locksmiths to complete complex projects efficiently and effectively.
- Troubleshot and repaired malfunctioning locks, restoring functionality and ensuring security.
- Assisted customers with selecting appropriate lock systems based on their specific requirements and preferences.
- Stayed up-to-date on industry advancements through ongoing education, certification renewals, and attending trade shows or seminars.
- Gained expertise in working with various brands of locks including electronic keypads, deadbolts, padlocks, safe combinations among others.
AT&T
Tier 2 Technical Support Specialist
09.2014 - 09.2021
Job overview
- Boosted client retention by consistently delivering exceptional Tier 2 technical support services.
- Increased productivity through the implementation of remote desktop tools to diagnose and resolve technical issues more efficiently.
- Delivered exceptional customer service while addressing user inquiries via phone, email, or live chat channels promptly.
- Contributed to product development efforts by reporting bugs and providing suggestions for enhancements based on customer feedback.
- Collaborated with cross-functional teams to identify recurring issues and develop long-term solutions to prevent future occurrences.
- Served as a resource to Tier 1 support technicians, providing guidance and advice on complex issues to ensure seamless escalation of cases when needed.
Education
Indiana State UniversityTerre Haute, IN
Bachelor of Science from Criminology
University Overview
Indiana Institute of TechnologyFort Wayne, IN
Master of Science from Cybersecurity
03.2024 - 03.2024
University Overview
- Member of Alpha Chi Honor Society
Skills
- System Administration
- Incident Management
- Product reliability
- Software Installation
- Application support
- Hardware diagnostics
- Remote Technical Support
- On-Site Technical Support
- Remote Desktop Support
- Mobile Device Support
- Help Desk Support
- Online Chat Support
- Analytical Skills
- Problem-solving abilities
Skills
Skills
- Kali Linux
- Windows, Mac OSX, VMWare
- Wireshark, Cain, John the Ripper
Accomplishments
Accomplishments
- Collaborated with team of 6 in the development of AT&T Food Banks.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop cost analysis for international charges for certain AT&T plans.
Timeline
Indiana Institute of Technology
Master of Science from Cybersecurity
03.2024 - 03.2024
Home Health CNA
Team Select
10.2021 - Current
Locksmith
D&M Locksmith
08.2020 - Current
Tier 2 Technical Support Specialist
AT&T
09.2014 - 09.2021
Indiana State University
Bachelor of Science from Criminology
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