Thomas Wilson
Detroit,MI
Summary
Success-driven Assistant Manager of Customer Service with proven skills in team leadership, problem resolution, and customer care. Experience includes managing customer relations, optimizing service protocols and fostering strong client relationships to enhance loyalty. Recognized for enhancing customer satisfaction levels while driving operational improvements. Demonstrates a strong commitment to maintaining high levels of quality and efficiency.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Assistant Manager of Customer Service
Family Dollar
Detroit
06.2024 - Current
- Assisted in training new customer service representatives on company policies.
- Handled customer inquiries and resolved issues effectively and efficiently.
- Maintained accurate records of customer interactions in the management system.
Team Member
Lowes Home Improvment
Detroit, MI
12.2022 - 06.2023
- Assisted customers in selecting home improvement products and tools.
- Maintained organized displays and stocked shelves with merchandise.
- Collaborated with team members to ensure a clean and safe work environment.
- Participated in inventory management and restocked items as needed.
- Supported store promotions by setting up displays and signage.
- Trained new employees on store procedures and customer service standards.
- Maintained a clean and organized work area throughout shift.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
Edwin Denby Highschool
Detroit, MISkills
- Customer service
- Employee training
- Complaint resolution
- Record management
- Team collaboration
- Store promotions
Languages
English
Limited
Affiliations
- Every Friday truck days
- Assistant manager of the month a few times
Timeline
Assistant Manager of Customer Service
Family Dollar
06.2024 - Current
Team Member
Lowes Home Improvment
12.2022 - 06.2023
Edwin Denby Highschool