Summary
Work History
Education
Skills
References
Timeline
Generic

Thomas Winters

La Quinta,CA

Summary

High-performing manager with extensive experience in the airline business. committed to safety, with strong focus on training, and team building. Excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. I have over 20 years airport experience, and I would be a vital asset to your team.

Work History

Ramp Manager

ATS
Palm Springs, CA
01.2024 - Current
  • Conducted daily inspections of equipment, vehicles and personnel to ensure compliance with company policies.
  • Created and maintained detailed records of all incoming and outgoing flights, including cargo manifests and manifests for passenger luggage.
  • Coordinated the loading and unloading process for aircrafts in a timely manner.
  • Monitored staff performance on the ramp to ensure adherence to safety regulations and procedures.
  • Scheduled maintenance checks for ground support equipment as needed.
  • Ensured proper storage of materials, supplies and tools used in ramp operations.
  • Provided training sessions for new employees on ramp duties, processes and procedures.
  • Maintained accurate documentation related to ramp operations such as weight and balance documents, hazardous material forms.
  • Performed quality assurance checks on aircrafts prior to departure from the gate area.
  • Organized regular meetings with senior management team members to discuss operational performance.
  • Ensured that all ramps are kept clean and free from debris or hazardous materials at all times.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Coordinated day-to-day schedules, tasks and positions for ground crew.

Facility Manager

Palm Springs Air Museum
Palm Springs, CA
  • Initiated a program that standardized employee training and led to an increase in customer satisfaction
  • Served as mentor to junior team members
  • Reduced and controlled expenses by replacing existing equipment with energy efficient equipment such as HVAC, solar panels, and LED lighting throughout the facility
  • Directed strategic initiatives to achieve a profitable flight program
  • Increased profits by initiating, and managing the sheriff's work release program which cut labor costs by 85%

Ramp Agent

SkyWest Airlines
  • Bag room operations, aircraft loading and off loading of luggage, Lavatory/potable water service, marshalling aircraft, aircraft towing and push back operations, customer service

Ramp Supervisor

Delta Airlines
  • Managed team of over 85 professionals
  • Increased company profit by maximizing outgoing cargo loads on aircraft to other countries
  • Continuously met on time departure goals
  • Trained in tower operations
  • Promoted from ramp agent to ramp supervisor within my first six months of employment
  • Daily planning of the Delta Airlines operation in LAX for department 120

Ramp Supervisor

Airport Terminal Services
  • Managed a team of over 20 professionals
  • Continuously met on time departure goals
  • Trained to work with the following airlines : American Airlines, Alaska Airlines, Continental Airlines, Harmony Airlines, Sun Country, West Jet, Mesa Airlines, Allegiant Airlines, United Airlines, Delta Airlines

Line Service Technician

Signature Flight Support
  • Worked under strict deadlines and responded to service requests and emergency call-outs
  • Performed opening duties, including, receiving fuel to the tank farm, and checking the fuel for quality control purposes, refueling and ramp operations on commercial aircraft, private aircraft, and military aircraft including Air force one
  • Strong focus on customer satisfaction

Ramp Agent

American Eagle Airlines
  • Cross-trained and provided back-up for ticket counter and gate agents when needed contributed to on time departures by working efficiently in a team oriented environment
  • Worked under strict deadlines and adapted to the needs of every individual flight to ensure a safe on time departure.

Education

Certificate of completion, Disney's approach to selection, training, and engagement -

Disney Institute

Certificate of completion, Disney's Approach to Quality Service -

Disney Institute

Diploma, General -

Cathedral City High School

Certificate of completion, Microsoft Excel -

Cathedral City High School

Certificate of completion, Microsoft Word -

Cathedral City High School

Skills

  • Knowledge of ramp, ticket counter, fueling, and tower operations
  • Operations management
  • Staff development
  • Complex problem solving
  • Supervision and training
  • Budgeting
  • Time and resource optimization
  • Computer-savvy
  • Calm under pressure
  • Operational management
  • Dependable and Responsible
  • Security awareness
  • Flexible Schedule

References

References available upon request.

Timeline

Ramp Manager

ATS
01.2024 - Current

Facility Manager

Palm Springs Air Museum

Ramp Agent

SkyWest Airlines

Ramp Supervisor

Delta Airlines

Ramp Supervisor

Airport Terminal Services

Line Service Technician

Signature Flight Support

Ramp Agent

American Eagle Airlines

Certificate of completion, Disney's approach to selection, training, and engagement -

Disney Institute

Certificate of completion, Disney's Approach to Quality Service -

Disney Institute

Diploma, General -

Cathedral City High School

Certificate of completion, Microsoft Excel -

Cathedral City High School

Certificate of completion, Microsoft Word -

Cathedral City High School
Thomas Winters