Open To Work
Thomas Wood
Swanton,OH
Summary
Highly skilled Service and Equipment Manager with extensive background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Manager
Murphy Tractor & Equipment Co., Inc
Perrysburg, OH
09.2020 - Current
- Tracked jobs from opening to closing, ensuring accurate billing of work orders.
- Quoted jobs and communicated project details to customers.
- Managed inventory by ordering and tracking parts for service jobs.
- Coordinate the daily activities of the mechanics
- Order maintenance supplies for the service department.
Service Manager
Kenn-Feld Group
Napoleon, OH
09.2019 - 09.2020
- Scheduled repairs of John Deere products in collaboration with customers to optimize service efficiency.
- Coordinated daily activities of technicians to ensure timely service delivery.
- Facilitated off-season equipment maintenance with customers to prolong equipment lifespan.
- Processed billing for work orders and provided job quotes while tracking parts inventory.
Resource Manager
Cousino Restoration
Perrysburg, OH
06.2018 - 09.2019
- Tracked and allocated equipment and supplies to jobs for efficient resource management.
- Managed company fleet of sixty vehicles, overseeing ordering, setup, and maintenance.
- Negotiating contracts and building relationships with suppliers.
- Purchased equipment, supplies, and tools to meet operational needs.
- Documented maintenance activities for equipment and vehicles to ensure operational efficiency.
Service Manager
Columbus Equipment Co
09.2016 - 06.2018
- Managed service department staff, coordinating daily activities to ensure smooth operations.
- Coordinated service jobs with parts and customers, facilitating timely completion of work.
- Prepared work orders for customer billing, ensuring timely completion for improved customer satisfaction.
- Updated customers on repair status to enhance communication.
Salesman
W. W. Williams
01.2015 - 07.2016
- Established special pricing strategies to enhance profitability and maximize gross margins.
- Collaborated with customers to identify issues and provide tailored solutions.
- Addressed and resolved customer service issues to ensure satisfaction and retention.
- Manage a large sales territory building relations with many customers selling parts and service.
Fleet Manager
Aramark/General Motors
08.2013 - 01.2015
- Managed all mobile equipment including trains, forklifts, and cranes inside General Motors.
- Conducted PMs and servicing, ensuring safety inspections and compliance.
- Supervised garage mechanics, fostering collaboration with department heads and union representatives.
- Purchased new equipment and identified replacements for outdated equipment.
- Purchasing and Inventory of parts for all equipment, including ordering parts, placing P.O. numbers and matching receivers with P.O.s.
Salesman
Ziegler Tire
11.2012 - 08.2013
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
- Recommend products to customers, based on customers' needs and interests.
- Answered customer inquiries regarding products, pricing, availability, uses, and credit terms to enhance informed purchasing decisions.
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
- Prepared tailored drawings, estimates, and bids to align with specific customer requirements and improve sales opportunities.
- Identified prospective customers through business directories, existing client leads, and participation in trade shows and organizations to expand client base.
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
Service Manager
Ziegler Tire
04.2012 - 11.2012
- Coordinated dispatch of mechanics to various job sites to ensure timely service delivery.
- Oversee the maintenance of equipment and machinery in the shop.
- Work to meet the individual service needs of customers.
- Invoiced and collected payments from customers to ensure timely revenue flow.
- Monitored facility for safety, security, and maintenance standards.
- Acquired, stored, and distributed tires and supplies.
Parts Manager
Forklifts of Toledo
06.2005 - 04.2012
- Established departmental procedures and trained staff to ensure compliance and operational efficiency.
- Oversaw inventory control, returning surplus items and non-selling parts to optimize stock levels.
- Work with vendors to minimize the time waiting for back ordered parts and special orders.
- Managed accounts receivable to ensure timely invoice payments; monitored purchase orders and collaborated with credit department.
- Completed end of month billing processes.
Rental Manager
Ohio CAT
12.1999 - 06.2005
- Increased revenue for Perrysburg location by optimizing rental fleet utilization.
- Maintain an excellent rapport with clients and provide consulting on equipment needs to help the client finish jobs by the most cost-effective and efficient means.
- Negotiate sales and rental purchase options.
- Provided competitive quotes to customers while upselling services to maintain profitable rates.
- Work within client budgets and organizational structures to find innovative ways to solve client's objectives.
- Maintained strong relationships with employees to enhance client satisfaction and retention.
- Work with clients to set up accounts, and follow up with clients to assure prompt payments.
Education
High school or equivalent -
Sylvania Southview High School
Sylvania, OH01-1993
Skills
- Service department coordination
- Inventory management
- Reliable and responsible
- Interpersonal relationships
- Team leadership
- Time management
- Billing accuracy
- Quality assurance
- Cost reduction strategies
- Supply ordering
- Work order tracking
- Purchasing
- Employee training and development
- Productivity monitoring
- Compliance enforcement
- Conflict resolution
- Equipment maintenance
- Job quoting
- Customer communication
Certification
Forklift Certified
Personal Information
Authorized To Work: US
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$75000/yr - $200000/yrTimeline
Service Manager
Murphy Tractor & Equipment Co., Inc
09.2020 - Current
Service Manager
Kenn-Feld Group
09.2019 - 09.2020
Resource Manager
Cousino Restoration
06.2018 - 09.2019
Service Manager
Columbus Equipment Co
09.2016 - 06.2018
Salesman
W. W. Williams
01.2015 - 07.2016
Fleet Manager
Aramark/General Motors
08.2013 - 01.2015
Salesman
Ziegler Tire
11.2012 - 08.2013
Service Manager
Ziegler Tire
04.2012 - 11.2012
Parts Manager
Forklifts of Toledo
06.2005 - 04.2012
Rental Manager
Ohio CAT
12.1999 - 06.2005
High school or equivalent -
Sylvania Southview High School