Open To Work
Hi, I’m
Thomas Yandall
Santa Ana,CA
Summary
Dynamic assembly line worker with proven expertise at Meji Cookies, excelling in product assembly and quality control. Skilled in operating hand and power tools, I fostered teamwork and reduced defects through meticulous attention to detail. Committed to maintaining a safe work environment while training new employees on best practices. Experienced with customer service operations, including handling inquiries and resolving issues efficiently. Utilizes strong conflict resolution abilities to enhance client relations. Track record of effective communication and teamwork.
Work History
Kiss Kiss Bang Bang Los Angeles, CA
CSO Representative
02.2022 - Current
Job overview
- Developed customer service protocols to enhance client satisfaction and retention.
- Managed complex customer inquiries, providing timely resolutions and support.
- Trained new representatives on effective communication techniques and product knowledge.
- Analyzed customer feedback to identify trends and implement service improvements.
- Prepared and maintained case folders.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Drove strategic discussions around customer engagement strategies, aligning with organizational goals.
- Led initiatives to optimize response times, improving overall operational efficiency.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Barlis BarLos Angeles, CA
CSO Representative
02.2021 - Current
Job overview
- Developed customer engagement strategies to enhance brand loyalty and drive sales.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Conducted market research to identify trends and inform strategic planning initiatives.
- Implemented feedback mechanisms to capture customer insights and drive product improvements.
- Led team meetings to discuss objectives, share successes, and address challenges in customer relations.
- Analyzed performance metrics to identify opportunities for process optimization and efficiency gains.
- Trained new representatives on company policies, procedures, and best practices for customer service excellence.
- Supervised people on electronically monitored home detention.
- Recommended remedial action or initiated court action in response to non-compliance with terms of probation or parole.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Prepared and maintained case folders.
- Provided expert assistance to clients in navigating complex policies and procedures, ensuring clarification and understanding at every step.
- Served as a mentor and role model for junior team members, providing guidance and support to foster career growth within the organization.
- Contributed towards the creation of an inclusive workplace culture by embracing diversity among colleagues.
- Assisted in the development of new products or services, contributing valuable insights from direct customer interactions.
- Streamlined communication channels for improved efficiency within the CSO department.
- Collaborated with other departments to ensure seamless customer experiences across all touchpoints.
- Maintained detailed records of customer interactions, allowing for thorough analysis of trends and identification of potential improvements in service delivery methods.
- Conducted regular performance evaluations, identifying areas for improvement and offering targeted coaching sessions for staff members.
Meji Cookies Anaheim, CA
Assembly Line Worker
2023 - 2024 (1 education.year_Label)
Job overview
- Executed assembly processes for cookie products while maintaining operational accuracy.
- Conducted quality checks to ensure product standards and specifications were met.
- Coordinated with colleagues to enhance efficiency in assembly operations and cut downtime.
- Trained new employees on assembly line procedures and safety protocols.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Assembled components with minimal supervision, exceeding expected project milestones.
MarketLiveLancaster, CA
Warehouse Assistant
2010 - 2023 (13 education.years_Label)
Job overview
- Facilitated seamless inventory transfer in warehouse through proficient use of forklifts and pallet jacks.
- Maintained accurate inventory records using warehouse management systems.
- Assisted in loading and unloading shipments, ensuring proper handling of goods.
- Conducted regular inspections of equipment to ensure safe operations and compliance.
- Collaborated with team members to streamline order fulfillment processes.
- Organized storage areas for optimal space utilization and accessibility.
- Implemented best practices for maintaining cleanliness and organization in work areas.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Increased accuracy in inventory management by introducing barcode scanning system.
- Maintained safe work environment, conducting routine checks and adhering to health and safety guidelines.
- Fostered culture of continuous learning, organizing training sessions on safety and operational best practices.
- Partnered with representatives from different carriers to arrange materials shipments.
5 Diamond ProtectionSanta Ana
Security Lead
2009 - 2011 (2 education.years_Label)
Job overview
- Managed development and implementation of thorough safety procedures.
- Conducted regular risk assessments, identifying vulnerabilities and recommending actionable improvements.
- Collaborated with law enforcement agencies to enhance incident response strategies and community relations.
- Trained staff on emergency procedures and crisis management techniques, fostering a culture of safety awareness.
- Operated in capacity of Level 3 Handler.
- Oversaw incident reporting processes, ensuring accurate documentation and timely follow-up actions.
- Developed employee training programs focused on conflict resolution and de-escalation tactics for high-stress situations.
- Analyzed security technology systems, optimizing resource allocation for enhanced operational efficiency.
- Managed vendor relationships, negotiating contracts to improve service delivery and cost-effectiveness.
- Enhanced security measures by implementing access control systems and surveillance equipment.
- Reviewed incident reports thoroughly, taking corrective actions where necessary to improve overall security performance.
- Managed physical security systems installations, ensuring proper functionality and effectiveness in protecting assets and personnel.
- Coordinated with other departments to develop effective communication channels during emergencies, enhancing organizational readiness and resilience.
- Mediated conflicts between employees or customers professionally, deescalating tense situations without resorting to force whenever possible.
- Assessed vendor proposals for new technology solutions or equipment upgrades, making informed decisions that balanced cost-effectiveness with desired results.
- Managed a team of security professionals, ensuring adherence to company policies and procedures for optimal safety standards.
- Optimized resource allocation by analyzing staffing needs based on historical trends and anticipated events or threats.
- Streamlined emergency response protocols, resulting in faster reaction times during crisis situations.
- Improved employee awareness of safety procedures through the delivery of informative presentations at regular staff meetings.
- Conducted regular security audits, ensuring compliance with industry regulations and best practices.
- Maintained detailed records of all incidents as well as routine activities related to the Security Lead role.
- Reduced security incidents by conducting thorough risk assessments and recommending appropriate action plans.
- Supervised event security teams, providing a safe environment for attendees while minimizing disruptions or disturbances.
- Developed comprehensive training programs for new hires, maintaining high levels of preparedness among staff members.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Collaborated with management to develop security policies and procedures.
- Developed and implemented strategies to prevent and respond to security incidents.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Led security operations, ensuring compliance with safety protocols and organizational policies.
- Assisted Human Resources Department with recruiting qualified candidates for open positions within the security department, fostering an environment conducive to growth.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed customer inquiries to provide timely and accurate assistance.
- Managed customer inquiries to provide timely and accurate assistance.
- Developed and implemented strategies to enhance client satisfaction.
- CSO Qualified
Education
Adult EducationLancaster, CA
GED
Languages
Samoan
Native or Bilingual
Spanish
Limited Working
Skills
Product assembly
Assembly and production
Hand and power tools
Power and hand tools
Repetitive work
Hand-eye coordination
Equipment operation
Finishing work
Portfolio
FEATURED
My professional work
My professional work
Certification
- Guard Card
- Computer program
- Forklift
- Level 3 carry on
Summary
Professional in customer support with extensive experience in managing high-pressure situations and delivering effective solutions. Known for strong focus on collaboration and achieving results through flexibility and adaptability. Expertise in conflict resolution and excellent communication skills.
Work Preference
Timeline
CSO Representative
Kiss Kiss Bang Bang
02.2022 - Current
CSO Representative
Barlis Bar
02.2021 - Current
Adult Education
GED
Assembly Line Worker
Meji Cookies
2023 - 2024 (1 education.year_Label)
Warehouse Assistant
MarketLive
2010 - 2023 (13 education.years_Label)
Security Lead
5 Diamond Protection
2009 - 2011 (2 education.years_Label)